Akshay Bhanushali
Surrey
Summary
Customer-focused and results-driven Customer Service Representative with 1.5 years of experience in the UK retail and service industry. Adept at delivering exceptional customer experiences in fast-paced, high-traffic environments. Skilled in handling diverse customer needs, resolving inquiries efficiently, and driving sales through personalized assistance. Strong communication and interpersonal skills ensure seamless interactions with international travelers. Committed to creating a welcoming and engaging shopping experience while upholding brand standards. Dedicated to contributing expertise to London Gatwick Airport's dynamic duty-free retail sector.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Customer Assistant
WM Morrison Limited
Croydon, United Kingdom
06.2023 - 12.2024
- Maintained a well-organized and fully stocked store by replenishing shelves, rotating products, and ensuring all displays were clean and visually appealing.
- Resolved customer complaints and issues promptly, demonstrating effective problem-solving skills and maintaining customer satisfaction.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Participated in training sessions to stay updated on product knowledge, customer service techniques, and company procedures.
Assistant Manager
Maruti Gas Car Point
Vadodara, Gujarat
06.2021 - 06.2022
- Supervised daily operations and coordinated repair schedules, enhancing workflow efficiency and reducing customer wait times.
- Implemented strategic sales initiatives, including upselling maintenance packages, resulting in a 25% increase in overall sales.
- Delivered exceptional customer service by addressing inquiries, resolving complaints, and providing detailed repair explanations, boosting customer satisfaction.
- Managed inventory and financial records, ensuring accurate stock levels and efficient financial transactions to support the workshop's profitability.
Trainee Undergraduate
PTC Business System Ltd
Singapore
10.2020 - 04.2021
- Assisted in the coordination of inbound and outbound logistics operations, ensuring timely and accurate delivery of goods.
- Supported inventory management by conducting regular stock checks, updating inventory records, and identifying discrepancies.
- Collaborated with the logistics team to streamline processes, improve workflow efficiency, and reduce operational costs.
- Provided exceptional support in the preparation of logistics reports and documentation, enhancing data accuracy and reporting standards.
Education
MA/MSc In Global Marketing and communications - MA/MSc In Global Marketing And Communications
University for the Creative Arts
Epsom, United Kingdom 01.2023 - 03.2024
Diploma in Business Administration - Diploma In Business Administration
STEi Institute
Singapore 03.2020 - 04.2021
Bachelor of Business Administration - Bachelor Of Business Administration
Sabarmati University
Ahemedabad 06.2016 - 06.2019
Skills
- Capable of working efficiently in a fast-paced, dynamic retail setting with early morning shifts
- Strong ability to work independently or as part of a team to achieve operational goals
- Excellent verbal and non-verbal communication skills to engage with diverse international customers
- Quick thinker with a proactive approach to resolving customer inquiries and challenges
- Self motivated with a positive, can-do attitude, ensuring a welcoming environment
- Experienced in handling multiple responsibilities while maintaining high service standards
Languages
Gujarati
Native language
English
Upper intermediate (B2)
Hindi
Proficient (C2)
Gujarati
Proficient (C2)
Punjabi
Intermediate (B1)
Timeline
Customer Assistant
WM Morrison Limited
06.2023 - 12.2024
MA/MSc In Global Marketing and communications - MA/MSc In Global Marketing And Communications
University for the Creative Arts
01.2023 - 03.2024
Assistant Manager
Maruti Gas Car Point
06.2021 - 06.2022
Trainee Undergraduate
PTC Business System Ltd
10.2020 - 04.2021
Diploma in Business Administration - Diploma In Business Administration
STEi Institute
03.2020 - 04.2021
Bachelor of Business Administration - Bachelor Of Business Administration
Sabarmati University
06.2016 - 06.2019