Akshay Chawla
Norcross,GA
Summary
Dynamic, results-oriented manager with a proven track record in building and motivating high-performing teams. Expertise in fostering an inclusive environment that encourages innovative ideas and collaboration, driving significant company growth. Strong foundation in financial acumen and leadership skills, developed through a combination of formal education and extensive career experience. Committed to leveraging these strengths to achieve organizational objectives and enhance team performance.
Overview
11
11
years of professional experience
Work History
General Manager
Hampton Inn
Madison, GA
10.2013 - 09.2018
- Supervise employees and worked to resolve staff and hotel issues
- Built and managed budgets for the company
- Established long term relationships with local and corporate clients
- Implemented a sale plan to increase company sales and growth
- Reviewed and responded to guest reviews and responses through Medallia
- Developed and supported hotel-wide renovation project through to completion while staying within budget
- Performed several daily managerial duties that included attending meetings, executing new marketing ideas and devising ways to streamline the guest experience from check-in to checkout
Assistant General Manager
Hampton Inn
Madison, GA
10.2008 - 10.2013
- Oversaw daily front desk operations and housekeeping for more than 10 employees
- Handled employee shifts, hiring and training operations with front desk staff
- Processed daily reports, night audit report and reconciliations
- Responsible for bank deposits
- Participated in the growth of the annual marketing, sales plans and strategies
Front Desk Agent
Quality Inn
Statesboro, GA
01.2008 - 04.2008
- Responded to phone calls to take reservations and handle guest requests
- Managed guest reservations, checked guests in and out, reviewed daily reports, handled multiple telephone lines, maintained cash drawer, responded to all guest complaints
- Maintained a log report of all room operations
- Trained new hotel staff on all front desk responsibilities
Bank Teller
Wachovia Inc.
Atlanta, GA
05.2007 - 12.2007
- Performed customer transactions while maintaining company policies
- Identified customers with financial needs and refer them to Financial Specialists
- Perform and uphold company customer service standards
- Built loyal and long-term relationships with customers
- Answer banking related questions and concerns
- Utilized the Argo Teller system and Mainframe Display
Education
Business/Finance
Georgia Southern University
Statesboro, GAundefined
Gatewood Schools
Eatonton, GA01.2002
Skills
- Sales growth management
- Optimized guest feedback management
- Document training participation
- Revenue growth strategies
- Software Skills: MS Office (Word, Excel, PowerPoint, Access) Windows 98/ME/XP/NT/Vista/7/10/365, QuickBooks, Hilton Software, Medallia, Argo Teller System
- Leadership and team building
- Problem resolution
- Customer relations
- Employee scheduling
- P&L management
- Staff development
- Labor cost controls
- Performance improvement
Accomplishments
I have made substantial improvements in sales and customer service. Additionally, I have successfully procured all necessary furnishings, fixtures, and equipment (FFNE) and completed renovations on franchise hotels in accordance with the Property Improvement Plan (PIP) guidelines.
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
Hampton Inn
10.2013 - 09.2018
Assistant General Manager
Hampton Inn
10.2008 - 10.2013
Front Desk Agent
Quality Inn
01.2008 - 04.2008
Bank Teller
Wachovia Inc.
05.2007 - 12.2007
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Gatewood Schools
Business/Finance
Georgia Southern University