Akshay Kotian
Business Process Engineer
Doha
Summary
Business Management Profession To work with an organization to my fullest capabilities enhancing interpersonal skills, sincerity, at work place that would lead to the fulfillment of personal and corporate goals. Skilled team player with a strong background in Banking environments and Banking related process. Works well independently to handle assignments and is always ready to go beyond basics assignments. Quick learner with good computer abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Business Process Engineer
Commercial Bank of Qatar
Doha
03.2020 - Current
- Mapping business process in accordance with the Client requirement
- Ensuring that process maps are aligned to the key use cases; engaging the process owners, First Line Risk and Change community
- Ensuring that all processes are clearly owned by a suitable subject matter expert within the business area
- Work with the Commercial Team to devise and define innovative product enhancements, gained from the interactions with our customers, and recognizing and offering solutions to their key business needs
- Tracking activities against the project delivery plan and manage stakeholder involvement, as necessary
- Ensuring compliance with company forms and BPM design standards
- Documenting As-is and To-be process Mapping, challenging the current way of working and suggesting change
- Working with Intelligent Automation (RPA and AI) Team to automate the current process and implement change management
- Led non-conformance investigations, root cause analysis and corrective and preventive actions.
- Used standard methodologies and tools to document processes and procedures.
- Proven ability to develop and implement creative solutions to complex problems.
Cards and Payments Reconciliation Specialist
COMMERCIAL BANK INNOVATIONS SERVICES, Doha, Qatar
Doha
09.2017 - 02.2020
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend and holiday shifts.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Handling day-to-day analysis or credit/debit cards post-production for the bank.
- Reconcile daily incoming and outgoing data as per the business requirements with zero
- Reconcile Payments suspense a/c (VISA, MASTER CARD, DINERS, paycard, and DEBIT
CARD) on daily basis and pass GL entries and also take necessary action on open items - Supporting the Business team for new projects and UAT/negative /regression pre/post-production live)testing.
- Revamped business ideas to automate the process which results in 20% of cost-saving and innovation in the current process.
Education
B.com -
NCRD Sterling College
03.2012 - 05.2015
Skills
Effective Time ManagementTime ManagementAbility to Work Under PressureCommunication SkillsAbility to Work in a TeamMicrosoft OfficeCommunicationHighly MotivatedCollaboration & Teamwork
Planning and Coordination
Organization and Time Management
Flexible and Adaptable
Problem-Solving
Project Management
Timeline
Business Process Engineer
Commercial Bank of Qatar
03.2020 - Current
Cards and Payments Reconciliation Specialist
COMMERCIAL BANK INNOVATIONS SERVICES, Doha, Qatar
09.2017 - 02.2020
B.com -
NCRD Sterling College
03.2012 - 05.2015