Akue Abey
Minneapolis,MN
Summary
Hardworking worker with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
3
3
years of professional experience
Work History
Customer Service Support Agent
DailyPay
11.2021 - Current
- Respond and solve 50+ customer inquiries per day over phone and chat and provided technical assistance.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Research and identify solutions to technical problems.
- Manage full cycle customer support ticket resolution: review ticket, investigate, resolve, and provide the resolution to ensure full understanding and customer satisfaction.
- Work cross-functionally to investigate individual customer cases.
- Decode conversations, identifying the cause, and aligning on end goals
- Capture customer insights/feedback weekly to be shared with our product team to improve the User Interface and User Experience
Data Entry Assistant
Uca Ivorian Association
08.2020 - 08.2021
- Sorted documents and maintained organized filing process.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Education
MBA - Finance
Augsburg University
Minneapolis, MN10.2025
BBA - Management
University of Central Arkansas
Conway, AR08.2021
Skills
- Proficient with Zendesk, microsoft office
- Excel: VLOOKUP, Pivot tables, IF
- Knowledge of python
- Excellent verbal and written communication skills
- Client Satisfaction
- Upselling Products and Services
- Organizational Skills
- Customer Communication and Empathy
Timeline
Customer Service Support Agent
DailyPay
11.2021 - Current
Data Entry Assistant
Uca Ivorian Association
08.2020 - 08.2021
MBA - Finance
Augsburg University
BBA - Management
University of Central Arkansas