Akura Thompson
Memphis,US
Summary
Customer-focused professional with extensive hospitality experience in seating management and guest engagement. Proven ability to enhance efficiency and satisfaction in high-pressure environments. Committed to delivering exceptional experiences for every guest.
Overview
4
4
years of professional experience
Work History
Hostess
Ruth's Chris Steakhouse
Memphis, Tennessee
08.2025 - Current
- Greeted and seated guests promptly to ensure a welcoming atmosphere.
- Managed reservation systems to enhance seating efficiency and minimize wait times.
- Monitored dining room activity to anticipate seating needs and streamline service flow.
- Provided menu recommendations and answered customer inquiries to enhance dining experience.
- Addressed guest feedback and resolved issues to enhance overall customer satisfaction.
- Adapted to high-pressure situations during peak hours while maintaining a positive demeanor.
- Participated in team meetings to discuss service improvements and operational challenges.
Retail Sales Associate
H&M
Memphis, Tennessee
08.2024 - 07.2025
- Interacted with customers to identify needs and deliver personalized product recommendations.
- Processed transactions efficiently using POS systems, ensuring accurate handling of cash and credit transactions.
- Managed returns and exchanges efficiently, ensuring customer satisfaction while adhering to company policies.
- Designed and maintained product displays that improved store aesthetics and encouraged customer purchases.
- Ensured cleanliness and organization of sales floor to foster an inviting shopping environment.
- Engaged in continuous learning about new products and industry trends to enhance personal sales skills.
Retail Sales Associate
Beauty Depot
Memphis, Tennessee
08.2022 - 02.2024
- Organized and visually enhanced sales floor to improve shopping experience and support sales growth.
- Utilized point-of-sale systems to process transactions efficiently, ensuring accuracy and minimizing customer wait times.
- Assisted in inventory management by conducting regular stock counts and ensuring product availability, leading to a 15% reduction in stock discrepancies.
- Monitored inventory levels and coordinated with suppliers for timely stock replenishment, maintaining optimal product availability.
- Trained new staff on company policies and procedures, promoting a productive and engaging team environment.
Education
Associate of Applied Science (AAS) - Criminal Justice
Southwest Tennessee Community College
Memphis, TN05-2026
Bachelor of Science - Business Management, Political Science
Tennessee State University
Nashville, Tennessee05-2026
High School Diploma -
Whitehaven High School
Memphis, TN05-2022
Skills
- Customer service
- Customer Engagement
- High-Pressure Adaptability
- Attention to Detail
- Effective communication
- Team collaboration
- Conflict resolution
References
- Deon Smith, 9012683461, Deonsmith1@hotmail.com
- Latonya Bell-Fitts, 6159453175, Lbellfit@tn.state.edu
Timeline
Hostess
Ruth's Chris Steakhouse
08.2025 - Current
Retail Sales Associate
H&M
08.2024 - 07.2025
Retail Sales Associate
Beauty Depot
08.2022 - 02.2024
Associate of Applied Science (AAS) - Criminal Justice
Southwest Tennessee Community College
Bachelor of Science - Business Management, Political Science
Tennessee State University
High School Diploma -
Whitehaven High School