Dynamic and results-driven professional with a strong background in customer service from Mahogany River Terrace. Proven ability to enhance guest satisfaction through effective communication and problem resolution. Skilled in multitasking and maintaining confidentiality, with a commitment to improving operational efficiency and fostering positive relationships.
Work History
Hostess
1 Year 1 Month
Mahogany River Terrace | 07.2025 - Current
Collaborated with kitchen staff to communicate wait times and special requests.
Resolved guest inquiries and concerns promptly, contributing to positive feedback.
Facilitated communication between front-of-house and back-of-house teams for efficiency.
Store Associate
1 Month
Walgreen’s | 09.2025 - 10.2025
Restocked shelves and organized merchandise to maintain store presentation standards.
Collaborated with team members to achieve daily operational goals and improve workflow.
Monitored inventory levels and reported discrepancies to management for timely resolution.
Receptionist
3 Months
CMI Healthcare | 06.2025 - 09.2025
Implemented process improvements that enhanced workflow efficiency and customer satisfaction rates.
Made sure that patient information remained confidential and placed in the respective folders.
Grocery Store Cashier
4 Months
Cashsaver | 03.2025 - 07.2025
Maintained cleanliness and organization of sales floor and stockroom areas.
Trained new associates on store procedures and customer service protocols.
Addressed customer concerns promptly, enhancing overall satisfaction and loyalty.
Cashier
1 Year 3 Months
Marcos Pizza Franchising | 02.2024 - 05.2025
Provided excellent customer service, addressing inquiries and resolving issues promptly.
Handled cash management, ensuring accurate drawer balances at shift end.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
BBA - English
Fisk University | Nashville, TN
High School Diploma
The Soulsville Charter School | Memphis, TN | 05.2024