Overview
Work History
Education
Timeline
Generic

Akyra Golemon

Moss Point,USA

Overview

4
4
years of professional experience

Work History

Customer Service Sales Representative

Results Companies
03.2025 - 04.2026
  • Respond to customer inquiries via phone in a timely and professional manner.
  • Provide accurate information about products/services and recommend appropriate solutions based on customer needs.
  • Proactively identify upselling or cross-selling opportunities to increase revenue.
  • Resolve customer complaints or issues concerns with empathy and efficiency.
  • Maintain detailed records of customer interactions in CRM or related systems.

Fraud Detection Representative

PSCU
01.2023 - 02.2024
  • Managed inbound and outbound calls with customers to address inquiries related to account issues, fraud concerns, and dispute resolution.
  • Provided prompt, professional, and empathetic responses, ensuring positive customer experiences while focusing on fraud prevention and recovery.
  • Conducted detailed research and analysis on fraud detection systems to identify emerging trends and prevent fraudulent activity.
  • Collaborated with internal teams to improve fraud detection processes and contribute to enhanced security measures.

Technical Support Representative

Kelly Connect
06.2022 - 12.2022
  • Delivered real-time technical support to customers via live chat, resolving technical issues and troubleshooting product/service challenges.
  • Provided clear, step-by-step guidance for basic technical problems, escalating more complex issues to senior support teams when needed.
  • Offered feedback and suggestions for improving technical support processes, contributing to overall service efficiency and customer satisfaction.
  • Applied a solid understanding of computer systems, software, and internet technologies to assist customers in resolving technical difficulties.

Education

High School Diploma -

Pascagoula High School
Pascagoula, MS
05.2022

Timeline

Customer Service Sales Representative

Results Companies
03.2025 - 04.2026

Fraud Detection Representative

PSCU
01.2023 - 02.2024

Technical Support Representative

Kelly Connect
06.2022 - 12.2022

High School Diploma -

Pascagoula High School
Akyra Golemon