Erica Flores
Brooklyn,NY
Summary
Results-oriented customer service and sales representative with exceptional communication and problem-solving skills. Proven ability to work efficiently in fast-paced environments while quickly mastering new skills. Consistently delivers high levels of customer satisfaction and sales performance.
Overview
13
13
years of professional experience
Work History
Customer Service Sales Representative
Classique Creations LLC
New York, NY
10.2021 - Current
- Answered customer calls and emails regarding product questions, sales inquiries, and issues.
- Processed orders efficiently through the point-of-sale system.
- Resolved customer complaints and provided effective solutions.
- Maintained product knowledge to support sales efforts.
- Handled returns and exchanges according to company policies.
- Built sustainable relationships with customers.
Sales Representative
Classique Creations LLC
New York, NY
10.2021 - Current
- Assisted in promotional events to boost brand awareness and promote sales.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Orchestrated negotiations on pricing with customers, achieving successful sales closure.
- Conducted product knowledge training sessions for new sales staff, elevating service standards.
- Served as models for advertising, artistic creation, and product display.
Product Development Manager
Allure Jewelry & Accessories
New York, NY
10.2012 - 03.2020
- Directed product development initiatives for jewelry and accessory lines.
- Worked alongside marketing to outline product positioning and branding initiatives.
- Managed developing product demonstrations for client evaluations prior to production phase.
- Partnered with suppliers to obtain materials for innovative designs.
- Supervised project timelines, maintaining consistency with corporate targets.
Education
Fashion Studies Certificate - Fashion Design
Parsons The New School For Design
New York, NY05-2009
Bachelor Of Arts (BA) - Sociology
University of Massachusetts, Amherst
Amherst, MA05-2004
Skills
- Customer relationship management
- Product expertise
- Efficient Order processing
- Independent and team collaboration
- Organizational skills
- Self motivation
- Sales promotion
- Problem-solving abilities
- Ability to work under pressure
- Multitasking abilities
- Microsoft Office proficiency
- Fluent in Spanish
Timeline
Customer Service Sales Representative
Classique Creations LLC
10.2021 - Current
Sales Representative
Classique Creations LLC
10.2021 - Current
Product Development Manager
Allure Jewelry & Accessories
10.2012 - 03.2020
Fashion Studies Certificate - Fashion Design
Parsons The New School For Design
Bachelor Of Arts (BA) - Sociology
University of Massachusetts, Amherst