Summary
Overview
Work History
Education
Skills
Timeline
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Quetsy Colon

Providence,RI

Summary

Dynamic Customer Service Sales Representative with a proven track record at Antaya Technologies, excelling in complaint resolution and customer engagement. Bilingual and adept in CRM systems, I foster strong client relationships and drive sales through effective communication and problem-solving skills, consistently enhancing customer satisfaction and loyalty.

Overview

11
11
years of professional experience

Work History

Customer Service Sales Representative

Antaya Technologies
Warwick, RI
09.2024 - Current
  • Assisted customers with product inquiries and service options.
  • Handled customer complaints and resolved issues promptly.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with team members to improve customer experience.
  • Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
  • Provided accurate information about products and services.
  • Identified potential opportunities to upsell products or services.
  • Built sustainable relationships with customers through open communication.
  • Processed orders, forms, applications, and requests.
  • Drove increased engagement with productive conversations and ongoing relationship management.
  • Maintained records of customer interactions and transactions.
  • Collaborated with other departments to ensure efficient resolution of customer problems.
  • Called potential customers to assess business needs and present value propositions.

Purchaser / Logistics Coordinator

G-Form LLC
North Smithfield, RI
12.2021 - Current
  • Responsible for ordering all Raw Materials, production supplies, machine maintenance tools & supplies, along with Equipment, by way of Purchasing Requisitions, to support production, Product Development and Office Departments.
  • Track all orders and ensure timely receipts of required goods for all departments.
  • Set-up new Vendors for dual sourcing of required goods.
  • Collaborate with Accounting Department on Vendor Payments on a weekly basis.
  • Responsible for coordinating all shipments to and from the Plant.
  • Inbounding from Vendors and Out-bounding to customers.
  • Maintaining all Customer open orders in collaboration with Production and Shipping/ Receiving Departments.

Customer Service Specialist / Inside Sales

Antaya Technologies Corporation
Warwick, RI
07.2017 - 08.2021
  • Maintaining current Customer Demands.
  • Collaborated with the production team, account, and product development and Shipping to ensure on time delivery.
  • Investigated and resolved accounting, quality issues, and delivery concerns.
  • Crossed-trained and backed up other customer service specialist.
  • Prepared, completed and processed customer account forms and database changes.

Procurement Specialist

BANNEKER INDUSTRIES
North Smithfield, RI
04.2015 - 07.2017
  • Procured Special Metals and Electronic components.
  • Ensured all purchases met specific requirements and conformity.

Education

Business Admin -

Sawyer Business School
Pawtucket, RI

Skills

  • Bilingual
  • Computer literacy
  • Microsoft excel
  • Microsoft word
  • Customer relationship management
  • Order processing
  • Complaint resolution
  • Sales strategy
  • Supply chain coordination
  • Team collaboration
  • Problem solving
  • Cross-functional teamwork
  • Effective communication
  • Time management
  • Record keeping
  • Active listening
  • Point-of-sale system
  • Email management
  • Sales techniques
  • Conflict resolution
  • Customer service
  • E-commerce support
  • Data entry
  • Customer complaint resolution
  • Decision-making
  • Customer needs assessment
  • Account management
  • Client relationship management
  • Adaptability and flexibility
  • Critical thinking
  • Live chat support
  • Shipping coordination
  • Verbal and written communication
  • Phone etiquette
  • Empathy and patience
  • Direct sales
  • Business development
  • Team leadership
  • Customer engagement

Timeline

Customer Service Sales Representative

Antaya Technologies
09.2024 - Current

Purchaser / Logistics Coordinator

G-Form LLC
12.2021 - Current

Customer Service Specialist / Inside Sales

Antaya Technologies Corporation
07.2017 - 08.2021

Procurement Specialist

BANNEKER INDUSTRIES
04.2015 - 07.2017

Business Admin -

Sawyer Business School

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Quetsy Colon