Rosemary Aguayo Bolanos
East Chicago,IN
Summary
Dynamic insurance professional with a proven track record in the insurance industry, excelling in customer service and relationship building. Fronted developments, boosting client retention and satisfaction, leveraging bilingual capabilities and CRM software expertise. Achieved top salesperson status through strategic business growth, demonstrating exceptional goal orientation and active listening skills.
Overview
24
24
years of professional experience
Work History
Customer Service Sales Representative
Jesus Navarro Insurance Services State Farm
07.2016 - Current
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
Customer Service Sales Agent Team Leader
State Farm Edwin DeJesus Agency
03.2013 - 06.2016
- Developed strong relationships with clients by maintaining open communication channels and ensuring prompt followups.
- Led top-tier sales team with regular achievement of monthly targets.
- Assisted upper management with strategic planning, implementing new initiatives that enhanced overall customer satisfaction levels.
- Improved customer retention rates with personalized service strategies tailored to individual client needs.
Insurance Agency Owner
Freedom Insurance Inc.
01.2010 - 03.2013
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Collaborated with underwriters to evaluate risk factors and accurately price policies for optimal coverage.
American Family Insurance Agent
Agency Owner
03.2001 - 12.2009
- Built strong relationships with clients through consistent communication and excellent customer service.
- Utilized effective communication to enhance customer satisfaction.
- Achieved top salesperson status by consistently exceeding sales targets through effective client relationship management.
- Developed referral program that increased client base through satisfied customer recommendations.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Education
Insurance And Risk Management
Pathfinders
Indianapolis, IN01-2001
High School Diploma -
Central High School
East Chicago06-1989
Skills
- Customer service
- Active listening
- Goal oriented
- Business growth and retention
- Time management
- Account management
- Relationship building
- Call center experience
- CRM software
- Bilingual
Timeline
Customer Service Sales Representative
Jesus Navarro Insurance Services State Farm
07.2016 - Current
Customer Service Sales Agent Team Leader
State Farm Edwin DeJesus Agency
03.2013 - 06.2016
Insurance Agency Owner
Freedom Insurance Inc.
01.2010 - 03.2013
American Family Insurance Agent
Agency Owner
03.2001 - 12.2009
Insurance And Risk Management
Pathfinders
High School Diploma -
Central High School
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