Sage Rising
Tampa,Florida
Summary
Dynamic Customer Service Sales Representative with proven expertise at Lowes Home Improvement, enhancing customer satisfaction through effective problem-solving and upselling techniques. Skilled in point-of-sale systems and relationship building, consistently achieving high performance metrics while fostering a collaborative team environment. Committed to delivering exceptional service and driving repeat business.
Overview
2027
2027
years of professional experience
Work History
Customer Service Sales Representative
Lowes Home Improvment
2024 - Current
- Assisted customers in locating products and understanding features to enhance shopping experience.
- Resolved customer inquiries and complaints efficiently, ensuring satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems to maintain financial integrity.
- Educated customers on home improvement solutions, fostering informed purchasing decisions.
- Collaborated with team members to maintain organized merchandise displays for improved visibility.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Managed high volume of customer calls, maintaining calm and professional demeanor.
- Conducted product demonstrations, educating customers and stimulating interest.
- Assisted in training of new hires, sharing best practices and company policies.
- Developed comprehensive knowledge of products and services to provide accurate information to customers.
- Increased repeat business by personalizing customer interactions and remembering client preferences.
- Resolved customer complaints, ensuring customer satisfaction and loyalty.
- Addressed and resolved billing inquiries, ensuring customer satisfaction with account management.
- Boosted sales figures with introduction of innovative upselling techniques.
- Implemented feedback mechanisms, gathering valuable insights for service improvement.
- Participated in regular product training sessions to stay updated on latest features and benefits.
- Maintained detailed records of customer interactions, tracking concerns and resolutions.
- Fostered positive team environment, encouraging collaboration and efficiency among team members.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
Drive-Thru Cashier
Cookout
Brunswick, GA
2022 - 2023
- Oversaw accurate processing of customer transactions utilizing point-of-sale systems.
- Provided expert assistance with product inquiries, enhancing customer satisfaction.
- Managed cleanliness and organization of checkout areas to foster a welcoming environment.
- Executed cash, credit, and electronic payment transactions in compliance with cash handling policies.
- Led team collaboration during peak hours to optimize service delivery.
- Welcomed customers upon entry and promptly addressed their requirements.
- Facilitated customer needs assessments to enhance service effectiveness.
- Adapted to a flexible schedule, taking on additional shifts to align with business demands.
- Cultivated customer relationships to drive repeat patronage.
- Administered balanced cash drawer processes to ensure accuracy and accountability.
- Coordinated restocking and organization of front lane merchandise.
- Conducted cash counts at shift changes to guarantee financial accuracy.
- Managed stocking, tagging, and displaying of merchandise as necessary.
- Provided assistance with inquiries resulting in positive shopper feedback.
- Handled customer complaints professionally, improving relations and fostering loyalty.
- Updated knowledge of store promotions and actively informed customers about sales.
Drive-Thru Cashier
Arbys Resturant
Brunswick, GA
2021 - 2022
- Processed customer orders accurately and efficiently in fast-paced drive-thru environment.
- Handled cash register operations, ensuring correct transactions and providing excellent customer service.
- Maintained cleanliness and organization of work area to enhance overall efficiency and customer experience.
- Assisted team members during peak hours to improve service speed and reduce wait times.
- Trained new staff on operational procedures, enhancing team performance and service quality.
- Collaborated with kitchen staff to streamline order preparation process, ensuring timely delivery of meals.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Processed refunds and exchanges in accordance with company policy.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of transactions following company procedures.
- Upsold additional products and services to customers to boost sales.
- Consistently met or exceeded performance goals set by management in regard to speed of service metrics while maintaining an unwavering focus on quality control measures in food preparation tasks performed as needed during busy periods or staff shortages.
- Contributed to improved overall sales numbers through upselling techniques and suggestive selling strategies.
- Interacted professionally through clear communication with customers to promote positive patron experiences.
Food Prep
Certified Burgers and Beverages
Saint Simons Island, GA
2021 - 2021
- Streamlined food prep processes for greater productivity while maintaining high standards of quality control across all ingredients used in pizza-making operations.
- Optimized food prep sequence, significantly reducing customer wait times.
- Honed knife skills, becoming proficient at various cuts and techniques for efficient food prep.
- Sanitized kitchen surfaces and washed food prep tools, utensils and equipment.
- Contributed to team effort, assisting with food prep tasks during off-peak hours to support kitchen staff.
- Demonstrated adaptability and flexibility by covering various roles within the cafe as needed, including barista, food prep, and cashier positions.
- Demonstrated versatility in performing various kitchen roles, from food prep to dishwashing, as needed during high-demand periods.
- Enhanced kitchen efficiency by streamlining food prep processes.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Participated in continuous learning opportunities to stay current on industry trends and enhance professional skill set as a Food Prep Cook.
- Improved kitchen efficiency by streamlining food prep processes and minimizing waste.
- Streamlined kitchen processes by implementing efficient food prep techniques, reducing overall wait times for customers.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Improved operational efficiency by effectively managing food prep tasks and kitchen organization.
Server
Artes Pizza
Brunswick, GA
2020 - 2021
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Managed food and beverage orders efficiently, maintaining accuracy and speed during peak hours.
- Collaborated with kitchen staff to ensure timely delivery of orders while upholding quality standards.
- Maintained cleanliness and organization of dining area, enhancing overall restaurant atmosphere.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and commitment to satisfaction.
- Monitored inventory levels to facilitate timely restocking of supplies and minimize waste.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Sandwich Artist
Subway
Brunswick, GA
2020 - 2021
- Prepared sandwiches to meet customer preferences and adhere to company guidelines.
- Operated point-of-sale system for efficient order processing and accurate cash transactions.
- Maintained cleanliness of work areas and dining spaces to comply with health regulations.
- Assisted in inventory management by restocking supplies and monitoring usage.
- Provided excellent customer service by addressing questions and resolving concerns quickly.
- Collaborated with team members to improve workflow during busy periods.
- Greeted guests, promoted daily specials, and processed customer orders.
- Handled cash register transactions accurately to ensure smooth operations.
- Kept work area clean and organized according to restaurant standards.
- Promoted hygiene practices by following food safety protocols consistently.
- Managed inventory levels to guarantee availability of fresh ingredients for menu items.
- Streamlined sandwich preparation to minimize customer wait times.
- Maintained sanitary workstations to contribute to a hygienic dining experience.
- Optimized food storage practices to reduce waste and lower costs.
- Prepared various menu items including salads, soups, and sandwiches for customers.
- Replenished condiments and beverages while ensuring cleanliness of service areas.
- Restocked serving stations with fresh food and promptly cleaned any spills.
Cashier
B & Ts Fresh Market
Glennville, GA
2019 - 2020
- Oversaw accurate processing of customer transactions utilizing point-of-sale systems.
- Provided expert assistance with product inquiries, enhancing customer satisfaction.
- Managed cleanliness and organization of checkout areas to foster a welcoming environment.
- Executed cash, credit, and electronic payment transactions in compliance with cash handling policies.
- Led team collaboration during peak hours to optimize service delivery.
- Welcomed customers upon entry and promptly addressed their requirements.
- Facilitated customer needs assessments to enhance service effectiveness.
- Adapted to a flexible schedule, taking on additional shifts to align with business demands.
- Cultivated customer relationships to drive repeat patronage.
- Administered balanced cash drawer processes to ensure accuracy and accountability.
- Coordinated restocking and organization of front lane merchandise.
- Conducted cash counts at shift changes to guarantee financial accuracy.
- Managed stocking, tagging, and displaying of merchandise as necessary.
- Provided assistance with inquiries resulting in positive shopper feedback.
- Handled customer complaints professionally, improving relations and fostering loyalty.
- Updated knowledge of store promotions and actively informed customers about sales.
Education
General Associates -
Southern New Hampshire University
OnlineHigh School Diploma -
Glynn Academy
Brunswick, GA05.2023
Skills
Time management abilities
Continuous improvement
Phone etiquette
Cash handling
Teamwork and collaboration
Attention to detail
Excellent communication
Multitasking
Point-of-sale system
Negotiation tactics
Persuasive communication
Sales pitching
Sales techniques
Feedback reception
Target achievement
Client relationship management
Email communication
Verbal and written communication
Adaptability and flexibility
Empathy and patience
Multitasking and organization
Product or service expertise
Persuasion techniques
Decision-making
Customer education
Upselling
Relationship building
Customer needs assessment
Customer complaint resolution
Incoming call management
Data entry
Critical thinking
Conflict resolution
Cultural awareness
Problem-solving
Product knowledge
Goal oriented
Active listening
Time management
Customer Service
Timeline
Customer Service Sales Representative
Lowes Home Improvment
2024 - Current
Drive-Thru Cashier
Cookout
2022 - 2023
Drive-Thru Cashier
Arbys Resturant
2021 - 2022
Food Prep
Certified Burgers and Beverages
2021 - 2021
Server
Artes Pizza
2020 - 2021
Sandwich Artist
Subway
2020 - 2021
Cashier
B & Ts Fresh Market
2019 - 2020
General Associates -
Southern New Hampshire University
High School Diploma -
Glynn Academy