Emily Moscoso
Woodbridge,VA
Summary
Customer-focused professional with background in customer service sales representation. Possesses comprehensive knowledge of customer relations, conflict resolution, and product promotion tactics. Exhibits strong communication and interpersonal skills to foster long-lasting relationships with customers. Previous roles have resulted in increased customer satisfaction ratings and improved brand reputation through consistent high-quality service delivery. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
2
2
Languages
1
1
year of professional experience
Work History
Customer Service Sales Representative
Home Depot Inc
Woodbridge, VA
2025.11 - Current
- Guided customers in selecting products on sales floor and service desk, enhancing their shopping experience.
- Responded to incoming customer calls regarding product inquiries, sales questions, and complaints, ensuring timely resolutions.
- Resolved customer questions through phone, email, and in-person communication.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Coordinated order pickup, special orders, and delivery requests for Home Depot shoppers.
- Prepared sales paperwork, finalized deals, and maintained records.
- Processed orders, forms, and applications, ensuring accurate fulfillment of customer requests.
- Performed follow-up calls to confirm customer satisfaction with product or service received.
Blood Drive Volunteer
Virginia Hospital Center
Arlington, VA
2025.08 - 2025.08
- Welcomed donors, ensuring smooth check-in process at community blood drive sites.
- Maintained cleanliness and sanitary conditions during blood drive shifts to promote donor safety.
- Organized patient file charts and made appointment reminder calls to enhance patient engagement.
- Collaborated with healthcare teams to determine needs and support daily objectives.
- Greeted patients and visitors at reception, providing directions and assistance.
Education
Accounting
Northern Virginia Community College
Annandale, VA2026-11
Skills
- Customer service
- Sales techniques
- Sales process management
- Customer engagement
- Customer follow-up
- Account management
- Email management
- Microsoft Excel
- Multitasking and organization
- Time management abilities
- Calendar management
- Verbal and written communication
- Bilingual communication
- Phone etiquette
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Customer Service Sales Representative
Home Depot Inc
2025.11 - Current
Blood Drive Volunteer
Virginia Hospital Center
2025.08 - 2025.08
Accounting
Northern Virginia Community College