Summary
Overview
Work History
Education
Skills
Timeline
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Kiana Williams

Brown Deer,WI

Summary

Proactive Network Administrator focused on cultivating positive and productive relationships both internally and externally. Excellent customer service, sales and product support abilities.

Overview

11
11
years of professional experience

Work History

Customer Service Sales Representative

UScellular
03.2024 - Current
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Utilized CRM software for accurate record-keeping and easy access to pertinent client information during calls.
  • Enhanced attendee experience by providing exceptional customer service during conventions.
  • Optimized organizational efficiency by mentoring personnel on customer service protocols.

Cleaner

Dream Clean
03.2021 - 10.2023
  • Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Cared for furniture and walls throughout home by spot-cleaning stains, addressing dings, and vacuuming common living spaces and bedrooms.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Worked alongside other cleaners to complete sizable jobs in corporate office buildings.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Maintained floor cleaning.
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
  • Delivered quality customer service to address urgent needs and cleaning requests
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.

Professional Cleaner

Merry Maids
11.2013 - 09.2014
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Categorized laundry received by clients based upon type and standard of fabric.
  • Worked alongside other cleaners to complete sizable jobs in corporate office buildings.
  • Cared for furniture and walls throughout home by spot-cleaning stains, addressing dings, and vacuuming common living spaces and bedrooms.
  • Emptied trashcans and transported waste to collection areas.
  • Specialized in working with industrial cleaning products within strict safety procedures.

Sales Consultant

Schmit Bros Ford 2018
Sep - Nov
  • Present, promote and sell products/services using solid arguments to existing and prospective customers.
  • Perform cost-benefit and needs analysis of existing /potential customers to meet there needs.
  • Establish, develop and maintain positive business and customer relationships .
  • Reach out to customer leads through cold calling .
  • Analyze the territory/ market's potential, track sales and status reports.
  • Continuously improve through feedback.
  • Created detailed sales presentations to communicate product features and market data

Sales Consultant

Boucher Nissan 2012
Jan - Oct
  • Present, promote and sell products/services using solid arguments to existing and prospective customers.
  • Perform cost-benefit and needs analysis of existing /potential customers to meet there needs.
  • Establish, develop and maintain positive business and customer relationships .
  • Reach out to customer leads through cold calling .
  • Analyze the territory/ market's potential, track sales and status reports.
  • Continuously improve through feedback.
  • Created detailed sales presentations to communicate product features and market data
  • Identified opportunities and cultivated new business through 200 new cold calls per week

Education

High School Diploma -

Wauwatosa East High School
06.2012

Skills

  • Filing and data archiving
  • Social media savvy
  • Travel coordination
  • CRM Software
  • Advanced MS Office Suite
  • Time management
  • Schedule Management
  • Commitment to quality and service
  • Relationship/team building
  • Administrative support
  • Customer Service
  • Health and Safety Regulations
  • Problem-solving abilities
  • Data Entry
  • Customer Relations
  • Payment Processing
  • Follow-up skills
  • Product Knowledge
  • Paperwork Processing
  • Appointment Scheduling
  • Service Upselling

Timeline

Customer Service Sales Representative

UScellular
03.2024 - Current

Cleaner

Dream Clean
03.2021 - 10.2023

Professional Cleaner

Merry Maids
11.2013 - 09.2014

Sales Consultant

Schmit Bros Ford 2018
Sep - Nov

Sales Consultant

Boucher Nissan 2012
Jan - Oct

High School Diploma -

Wauwatosa East High School

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Kiana Williams