Summary
Overview
Work History
Education
Skills
Timeline
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Rebecca Sparks

Rochester,NY

Summary

Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

16
16
years of professional experience

Work History

Customer Service Sales Representative

Mondelez International
06.2023 - Current
  • Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfillments.
  • Contributed to team objectives in fast-paced environment.
  • Recorded accurate and efficient records in customer database.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.

Sales and Service Manager1100 Jefferson Road

Staples
06.2008 - 06.2023
  • Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
  • Achieved sales targets consistently by utilizing persuasive communication skills and product expertise.
  • Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
  • Identified new sales opportunities through research, networking, and attending industry events.
  • Cultivated long-term client relationships by maintaining open communication channels and providing exceptional service.
  • Mentored junior team members, sharing best practices in sales techniques to elevate overall team performance.
  • Developed personalized solutions for clients based on their unique challenges and goals, leading to higher conversion rates.

Education

High School Diploma -

Churchville-Chili Senior High School
Churchville, NY
06.2005

Skills

  • Customer Needs Assessment
  • Account Management
  • Incoming Call Management
  • Sales Quota Achievement
  • Appointment Scheduling
  • Customer Complaint Resolution
  • Upselling
  • Live chat support
  • Goal-Oriented
  • Shipping coordination
  • Payment Processing
  • Email Etiquette
  • Multitasking
  • Professionalism
  • Relationship Building
  • Attention to Detail
  • Task Prioritization
  • Problem-solving abilities
  • Time management abilities
  • Decision-Making
  • Effective Communication
  • Active Listening

Timeline

Customer Service Sales Representative

Mondelez International
06.2023 - Current

Sales and Service Manager1100 Jefferson Road

Staples
06.2008 - 06.2023

High School Diploma -

Churchville-Chili Senior High School

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Rebecca Sparks