Elexis Horning
Elyria,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
2024
2024
years of post-secondary education
Work History
Customer Service Sales Representative
Walmart
Oberlin, Ohio
05.2025 - Current
- Assisted customers with product inquiries and recommendations.
- Answered incoming customer calls to address product questions, sales inquiries, and complaints, ensuring prompt resolution.
- Resolved customer complaints with empathy and professionalism, enhancing overall customer satisfaction.
- Provided accurate information about products and services.
- Educated customers on product features and technical details to highlight benefits.
- Assisted customers with navigating website for product selection purposes.
- Built sustainable relationships with customers through open communication.
- Drove increased engagement with productive conversations and ongoing relationship management.
- Collaborated with team members to enhance customer service strategies.
- Developed strategies for improving the customer experience.
- Processed transactions accurately at the point of sale.
- Completed customer orders and applications with attention to detail.
- Performed follow-up calls to confirm customer satisfaction, reinforcing positive customer relationships.
- Utilized inventory management systems for stock replenishment.
- Maintained store appearance by organizing products on shelves.
- Negotiated prices and set up contracts to finalize sales agreements.
Customer Support Specialist
Circle K
Clarksville, Tennessee
05.2024 - 05.2025
- Assisted customers with inquiries and resolved issues effectively.
- Provided information on products and services to enhance customer experience.
- Resolved customer complaints by applying company protocols, ensuring effective and timely resolutions.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
- Coordinated with sales and marketing departments to address complex customer issues, facilitating quick and efficient resolutions.
- Collaborated with team members to improve service delivery processes.
- Identified and corrected systematic issues by analyzing customer complaints and service trends.
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
- Discussed customer needs to identify specific issues and provide solutions.
- Updated customer accounts using proprietary software to reflect changes accurately. with proprietary software.
- Coordinated with third-party vendors to resolve escalated customer issues.
- Participated in team meetings to discuss strategies for improving customer experience.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Prepared daily activity reports summarizing activities related to customer support requests.
- Collected, analyzed and reported on data for use in operational planning.
- Executed various clerical tasks to support on-site operations.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
Meat Department Associate
McConnell's
Oberlin, Ohio
01.2022 - 01.2023
- Prepared various meat products for display and customer purchase.
- Monitored inventory levels and restocked products proactively to ensure optimal availability for customers.
- Trained new associates on proper handling and preparation techniques for meats.
- Ensured compliance with health and safety regulations in all operations.
- Maintained cleanliness and organization of workstations and meat displays.
- Collaborated with team members to optimize workflow during peak hours.
- Addressed customer complaints promptly and resolved issues to maintain high satisfaction levels.
- Guided customers in product selection and offered tailored cooking recommendations to enhance their experience.
- Conducted routine inspections of merchandise for expiration dates or other signs of spoilage.
- Procured additional supplies to maintain inventory levels.
- Trained new staff members on store policies, procedures, and job duties.
Food and Beverage Attendant
SUBWAY®Restaurants
Oberlin, Ohio
10.2020 - 08.2021
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Delivered exceptional customer service, enhancing guest satisfaction with food and beverages.
- Provided excellent customer service during busy meal periods.
- Upheld high standards of customer service during high-volume shifts, contributing to a positive dining experience.
- Responded quickly to customer complaints or special requests in a professional manner.
- Collaborated with team members to ensure smooth service flow.
- Trained new staff on food preparation and safety protocols.
- Prepared food items following company recipes and standards.
- Monitored food quality to meet Subway's freshness standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Cleaned spills immediately using appropriate methods per company policy.
- Operated kitchen equipment safely, including coffee machines and dishwashers.
- Assisted in inventory management by restocking supplies.
- Monitored food inventory and communicated restocking needs to management, ensuring consistent product availability.
- Operated cash register and processed customer transactions efficiently.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Demonstrated positivity towards coworkers and customers towards coworkers and customers at all times.
- Participated in regular staff meetings to discuss operational improvements and customer service strategies.
- Compiled daily sales reports and provided insights on customer preferences and sales patterns.
- Coordinated with the management team to organize and execute special events and bookings.
- Effectively multitasked within fast-paced environment.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Participated in ongoing training to enhance job skills and knowledge.
Education
Oberlin High School
Oberlin, OHSkills
- Customer relationship management
- Conflict resolution
- Sales negotiation
- Product knowledge
- Point of sale operation
- Inventory management
- Technical support
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Organizational skills
- Relationship building
- Critical thinking
- Verbal and written communication
- Account management
- Incoming call management
- Phone etiquette
- Negotiation tactics
- Persuasive communication
- E-commerce support
- Cultural awareness
- Decision-making
- Lead generation
- Shipping coordination
- Customer service
- Multitasking and organization
- Customer education
- Salesforce proficiency
- Active listening
- Email management
- Empathy and patience
- Customer complaint resolution
- Appointment scheduling
- Problem-solving
- Call center experience
- Email communication
- Adaptability and flexibility
- Goal oriented
References
References available upon request.
Timeline
Customer Service Sales Representative
Walmart
05.2025 - Current
Customer Support Specialist
Circle K
05.2024 - 05.2025
Meat Department Associate
McConnell's
01.2022 - 01.2023
Food and Beverage Attendant
SUBWAY®Restaurants
10.2020 - 08.2021
Oberlin High School