Al Etienne
Orlando,USA
Summary
Healthcare professional with wealth of experience in patient service roles, ready to contribute to dynamic team. Known for effective communication and seamless handling of patient inquiries and administrative duties. Colleagues and patients alike rely on collaborative nature and adaptability to meet diverse needs.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Area Agency on Aging Agency
09.2021 - Current
- Managed patient inquiries, ensuring timely resolution and high satisfaction levels.
- Coordinated appointment scheduling using electronic health record systems to optimize patient flow.
- Assisted patients in navigating insurance processes, enhancing overall experience and understanding.
Ramp Agent
Spirit Airlines
05.2018 - 08.2020
- Operated ground support equipment to ensure timely aircraft handling.
- Loaded and unloaded baggage, maintaining safety and efficiency standards.
- Collaborated with team members to streamline ramp operations and improve turnaround times.
Education
Associate's degree - Business Administration
Valencia College
01.2026
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
Languages
Haitian Creole
Native or Bilingual
Timeline
Patient Service Representative
Area Agency on Aging Agency
09.2021 - Current
Ramp Agent
Spirit Airlines
05.2018 - 08.2020
Associate's degree - Business Administration
Valencia College