Al Hobes
Charlotte,NC
Summary
Results-oriented Collections Manager with a proven track record of optimizing financial outcomes while upholding FDCPA compliance. Skilled in leveraging advanced tools such as Sales Force, SAP, Microsoft Dynamics, Microsoft CRM, and Jira to streamline collection processes and enhance customer relationships. Known for meticulous attention to detail, proficiency in advanced Excel and Office skills, and strong leadership acumen. Experienced across financial, franchising, and medical industries, with a demonstrated ability to work remotely while maintaining productivity and professionalism. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
14
14
years of professional experience
Work History
Level 2 Collections Specialist
Kastle Systems through LHH Recruitment Solutions
Washington, DC (remote)
09.2023 - Current
- Engaged with past due customers through outbound calls and emails, maintaining professionalism and integrity
- Sustained 10% or less 30+ days delinquency on a portfolio exceeding $3 million
- Utilized advanced Excel tools for financial analysis, identifying trends and outliers in Accounts Receivable (AR)
- Streamlined client interactions using Microsoft CRM, optimizing collections processes
- Reviewed and analyzed various AR reports, including aging, unapplied cash, and open credit request status reports
- Evaluated accounts for suspension, recommending appropriate actions to mitigate risk
- Conducted daily account reconciliation and collaborated with sales on pricing, system processes, and product issues.
Level 2 Collections Specialist
Driven Brands
Charlotte, NC (Hybrid)
09.2016 - 06.2023
- Cultivated strong relationships with over 400 Maaco shops, providing excellent service for franchisees
- Managed credit applications, processed payments, and utilized advanced Excel tools for complex spreadsheets
- Reduced outstanding debt by over 75% while maintaining positive Days Sales Outstanding (DSO)
- Reviewed credit, made informed decisions based on analysis, and resolved account issues
- Enhanced workplace culture through initiatives like a 'volunteer time off' program
- Promoted to Level 2 Collections Specialist in June 2018, Maaco Collections Supervisor in May 2020, and took on additional responsibilities as SOX Audit Manager in January 2022
- Supervised a team of 4 employees, guiding their performance and development
- Helped implement a weekly auto draft system and assisted in adding the requirement of drafting funds weekly to future franchisee contracts with help from the legal team.
Collections Manager
Presbyterian Anesthesia Associates
Charlotte, NC
03.2010 - 09.2016
- Led a team of 5 collectors and AR representatives, managing monthly self-pay receivables of $1.1 million
- Implemented an automated dialer system to optimize call productivity
- Utilized Microsoft Excel for VLOOKUPs and pivot tables, identifying payment trends and developing effective debt collection strategies
- Assisted patients with care credit applications, providing exceptional customer service
- Consistently hit 100% of set monthly goals while maintaining remote workflow.
Education
Generative AI Certification -
LinkedIn
06.2024
Regents Diploma -
Seneca Vocational High School
06.1998
Skills
- Leadership and Team Building
- Business-to-Business Relationship Building
- Advanced Excel including VLOOKUPs and Pivot Tables
- Accounts Receivable Management
- Credit Analysis
- Negotiation
- Customer Service
- Data Analytics
- Microsoft Word, PowerPoint, and Outlook
- Time Management
- FDCPA Compliance
- Sales Force
- SAP
- Microsoft Dynamics
- Microsoft CRM
- Credit and collections
Advisory board involvement
I served on advisory boards for several critical software implementations, including Oracle, Jira, and the Credit Hold Box. In these roles, I provided valuable insights and guidance to ensure these systems effectively met the organization's needs. My contributions were instrumental in tailoring Oracle to enhance financial management, optimizing Jira for project tracking and issue resolution, and implementing the Credit Hold Box to streamline debt management processes. These advisory positions allowed me to leverage my expertise to drive successful software integrations that improved operational efficiency and supported strategic business objectives.
Activities
- Chess Player: Embracing strategic thinking and fostering a collaborative mindset.
- Poetry: Nurturing creativity and expressing thoughts with eloquence.
- Photoshop: Utilizing visual design skills to create engaging content.
- Swimming: Maintaining a healthy lifestyle and embracing personal well-being.
- Consistent Volunteer: Actively contributing to the community and demonstrating empathy.
- Social Media Marketing: Leveraging digital platforms to connect with diverse audiences.
- Fitness: Promoting a healthy work-life balance and prioritizing well-being.
- Making People Smile: Infusing positivity and enjoying the beauty of life.
Timeline
Level 2 Collections Specialist
Kastle Systems through LHH Recruitment Solutions
09.2023 - Current
Level 2 Collections Specialist
Driven Brands
09.2016 - 06.2023
Collections Manager
Presbyterian Anesthesia Associates
03.2010 - 09.2016
Generative AI Certification -
LinkedIn
Regents Diploma -
Seneca Vocational High School