Al-Mahdi Fard-Allah

Phoenix

Summary

Warm, enthusiastic, client-focused professional with extensive experience in guest service, high-volume customer interaction, and relationship building. Known for creating welcoming, supportive environments, resolving issues calmly, and communicating clearly with diverse individuals. Strong background in front-facing roles requiring professionalism, accuracy, conduciveness, and multitasking. Skilled in managing payments, answering inquiries, educating customers on services, and ensuring positive experiences from start to finish. I bring strong interpersonal skills, attention to detail, and a genuine desire to meet the needs of others. Reliable, flexible, and available for weekend and late-evening shifts.

Overview

years of professional experience

Certification

Work History

Server

SSP America

02.2022 - Current

Act as the first point of contact by greeting customers and then went on to provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
Managed order accuracy and timely delivery to enhance dining experience for guests.
Trained and mentored new staff on restaurant procedures and service standards.
Collaborated with kitchen staff to streamline food preparation processes and reduce wait times.
Facilitated customer transactions, handling cash securely,
Promoted daily specials, new menu items, and products
Cash Handling: Counted cash drawers at the start and end of shifts, verify amounts
Balancing: balanced the register, replenished, and handled cash from the main glory safe
Compliance & Security: Adhered to strict security protocols, thus, securely processed credit cards, mobile wallet payments, and traveler's checks and vouchers

Municipal Security Guard

City of Phoenix

04.2017 - 06.2021

Customer service, emergency response, CPR certification, situational de-escalation, foot patrols and observes the activities of persons in and around city buildings, grounds, and parking lots.
Monitors security systems including Closed Circuit Television (CCTV), fire watch, and duress alarms.
Writes reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
The City of Phoenix strives to ensure the best possible service the citizens of Phoenix, all internal and external customers, all communities throughout the metro valley area
Current Title: Municipal Security Guard

Event Security Personnel

Contemporary Services Corporation

08.2010 - 10.2020

Coordinating with facility staff and event managers to actively insure the smooth flow of events and that the attendees experience is clean, safe, and supremely hospitable.
Greeting guests and public for events and professionally assist them with determining seat location, while simultaneously conducting access control and crowd management.
Manning post, incident report writing, monitoring very expensive equipment, foot patrols, fire watch, and crowd management.
Contemporary Services Corporation (CSC) is a world leader in crowd management and event security and strives to be the #1 choice for securing the world’s top venues and events. My purpose at this company has been to be a team player and effectively contribute to the security, safety, and hospitality goals and standards of my company.
Current Title: Event Security Personnel

Education

EMT - Emergency Medicine Certification

Phoenix College

Phoenix, AZ

01-2013

Graduated High School Diploma -

Southside Comprehensive High School

Atlanta, GA

05-2005

Skills

Math & Detail Orientation: Strong numerical aptitude to count and balance large amounts of currency without error
Communication: Clear, friendly, and professional interaction with a diverse range of customers
Integrity: High level of trustworthiness and strict maintenance of customer confidentiality

Language Skills: English
Computer Skills: Able to type 60 words per min, Proficient in Microsoft Office (Word, Outlook, Publisher, Access, Excel, and Power Point), Proficient using all types Internet browsers