Al Miller
Framingham,MA
Summary
Dedicated Business Major with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Premier specialist at customer communication, data entry, and organization. Passionate about training employees, improving work culture, and promoting excellence.
Overview
8
8
years of professional experience
Work History
Assistant Branch Manager
Daikin Technology
Woburn, MA
07.2024 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Strengthened the relationship with the region's largest customer, increasing account growth by over 10%.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
Accelerated Management Program Associate
Daikin Technology
Cranston, RI
02.2023 - 07.2024
- Completed training programs across various job roles including warehouse associate, customer service representative, and branch manager.
- Collaborated with high-level executives for extensive branch management training.
- Offered cross-branch assistance to enhance employee skillsets and support operations.
Primary Driver Trainer
EndZone Logistics
Middleboro, MA
04.2021 - 02.2023
- Conducted new hire training by spending an entire shift with over 90 separate employees to explain preferred work methods and safety.
- Evaluated performance of assigned personnel and provided corrective actions of trainees during simulator training.
- Developed and implemented training materials and course updates.
Lead Dispatcher
EndZone Logistics
Middleboro, MA
01.2021 - 02.2023
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
Delivery Driver
EndZone Logistics
Middleboro, MA
10.2020 - 02.2023
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Successfully avoided time delivery delays by carefully planning best routes.
- Operated vehicles to move personal, business and industrial goods.
Petroleum Transfer Technician
Ferry's Sunoco
10.2017 - 10.2020
- Worked and spoke with customers to understand needs and provide outstanding service.
- Cross-trained existing employees to maximize team agility and performance.
- Used technical skills to work with upper management to create pricing sheets and checklists in Microsoft Excel to improve workplace efficiency.
Education
Bachelor of Science - General Management
Bridgewater State University
Bridgewater, MA12.2022
Skills
- Fast learner
- Teamwork
- Experience in Microsoft programs
- Customer service
- Employee development
- Planning and coordination
- Organized and professional
- Critical Thinking
Timeline
Assistant Branch Manager
Daikin Technology
07.2024 - Current
Accelerated Management Program Associate
Daikin Technology
02.2023 - 07.2024
Primary Driver Trainer
EndZone Logistics
04.2021 - 02.2023
Lead Dispatcher
EndZone Logistics
01.2021 - 02.2023
Delivery Driver
EndZone Logistics
10.2020 - 02.2023
Petroleum Transfer Technician
Ferry's Sunoco
10.2017 - 10.2020
Bachelor of Science - General Management
Bridgewater State University