Ashley Chapman Carroll

• Conduct weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Monthly and quarterly audits
• Ensuring vault and team members are in balance
• Balancing and servicing ATM
• Conducting observations
• Coaching team members with opened ended questions and sales conversations

• Served as LEAD Coordinator at the Defuniak Springs Branch. I create educational and team building activities for the team to grow and thrive in product knowledge and SPARKLE. I input their lead points for the month in Monday.com Mentor new hires to become efficient in DNA transactions, as well as, mentoring new MSRs to become efficient in loans, products, uncovering needs using opened questions, and giving our members the products to help meet their financial goals.
• Branch opening team
• Assisted members with account inquiries and service requests daily.
• Educated clients on product features and benefits during interactions.
• Resolved member issues efficiently through effective communication and problem-solving.
• Greeted customers in a friendly and professional manner.
• Performed cash handling duties such as deposits and withdrawals for members' accounts.
• Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solution

• Explained documents to customers and obtained signatures to meet closing requirements.
• Determined required documentation and legal actions to fulfill loan closing instructions.
• Prepared loan closing packages to meet requested or required closing dates.
• Coordinated funding for real estate transactions with values as high as over a million.
• Reviewed loan files to verify completion of required conditions for loan approval.
• Facilitated closing processes between lender, mortgage companies, buyers and sellers.

• Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
• Reconciled cash and checks against computer records at end of shift.
• Responded and assisted customers with account inquiries and updates.
• Entered transactions into computer and issued customer receipts.
• Explained bank services, financial products and applicable fees to customers.
• Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
• Ordered checks, placed stop payment orders and conducted additional special services for customers.
• Identified and reported suspicious behavior to security personnel as appropriate.
• Welcomed customers and offered pleasant service during entire transaction.
• Opened new checking, savings and lines of credit for customer accounts.
• Maintained confidentiality of bank records and client information.
• Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.

While working at Mitchell Land & Title, Inc my job responsibilities was:

•Order Loan payoffs

•Input new files

•Contacted clients regarding their sale •Collected contact information for all parties

•Order Title Commitments

•Collect all documents needed to clear title •Order surveys

•Conduct real estate closings

•Send loan package for funding approval

•Email correspondence keeping all parties updated on the closing process

•Prepare Closing Statements and Closing Documents

• Explained different types of loans pertaining to client situations.
• Worked with underwriters to fix application problems and resolve issues.
• Reviewed loan files and obtained approvals
• Gathered loan documents

While employed with Greg Majors Financial Advisor my responsibility was:

• Answer the phones
• File paperwork
• Prepare health insurance and stock market applications

While employed at Coastal Mortgage my responsibility was:

• Preparing loan documents and reviewing applicants' financial records, input loan information, and speak with lenders.
• Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
• Checked approvals against established bank and government lending standards.
• Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
• Ensured compliance with company policies, underwriting guidelines and lending program requirements.
• Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
• Managed any conditions sent from underwriting departments.
• Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.

While employed at Coastal Loan my responsibility was:

• Preparing loan documents, reviewing applicants' financial records, input loan information, and speak with the lenders.
• Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
• Filed completed packages quickly and efficiently.
• Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
• Ensured compliance with company policies, underwriting guidelines and lending program requirements.

While employed at Butch Chapman Builders my responsibility was:

• Preparing all payroll and bids