AL Oca
Cypress,CA
Summary
Insurance claim professional with over 30 years of experience and a proven knowledge of conflict resolution, customer communications, and customer service. Aiming to leverage my skills to successfully fill the Sr. Liability Claim Adjuster role at your company.
Litigation professional with deep expertise in legal research, case management, and courtroom preparation. Adept at fostering team collaboration and driving successful outcomes. Reliable in adapting to evolving demands, demonstrating strong analytical and problem-solving skills. Known for integrity, strategic thinking, and effective communication.
Overview
32
32
years of professional experience
Work History
Complex Claims / Litigation Specialist
Automobile Club of Southern California
Southern California
03.2020 - 12.2025
- Analyzed case documents to identify critical evidence and support legal strategies.
- Collaborated with attorneys to develop effective litigation plans and strategies.
- Managed discovery processes, ensuring compliance with legal protocols and deadlines.
- Reviewed and summarized complex legal documents for clarity and relevance.
- Conducted thorough evaluations and successfully settled all pending exposures through effective negotiation strategies.
Claim Specialist
State Farm Insurance
Irvine, CA
03.1994 - 08.2019
- Examine claims forms and other records to determine insurance coverage.
- Investigate and assess damage to property and create or review property damage estimates.
- Interview or correspond with claimants, witnesses, police, physicians, or other relevant parties to determine claim settlement, denial, or review.
- Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability.
- Negotiate claim settlements and recommend litigation when settlement cannot be negotiated.
- Analyze information gathered by investigation, and report findings and recommendations.
- Interview or correspond with agents and claimants to correct errors or omissions and to investigate questionable claims.
- Prepare report of findings of investigation.
- Collect evidence to support contested claims in court.
- Works with management and counsel in the defense of lawsuits and/or utilized alternative dispute resolution
Education
B.S. - Business - Marketing
California State University
Long Beach, CA05-1993
Skills
- IES- Computerized algorithms to establish ROV for a specific injury or injuries
- Legal eXchange
- Alternate Dispute Resolutions
- Arbitration Forums
- MS Office (Word, Excel, PowerPoint)
- Collaborative Team Player
- Litigation Strategy
- Efficient and High Performer
- Common sense approach
- Decision Making
- Mentor
- Analysis of exposure severity and value
- Effective Negotiator
- Quick Learner
- Knowledge in Arizona and Alaska jurisdictions
Timeline
Complex Claims / Litigation Specialist
Automobile Club of Southern California
03.2020 - 12.2025
Claim Specialist
State Farm Insurance
03.1994 - 08.2019
B.S. - Business - Marketing
California State University