Alaa Elhourani
Dearborn,MI
Summary
Customer service professional with proven experience at Dearborn Pizza, skilled in food safety compliance and cash management. Recognized for improving customer satisfaction through effective problem-solving and teamwork, while consistently delivering high-quality service and maintaining organized, efficient work environments.
Overview
2
2
years of professional experience
Work History
Attendant
Dearborn Pizza
Dearborn, Michigan
02.2025 - 06.2025
- Delivered prompt, friendly customer service and assisted with menu selections
- Prepared and assembled food orders accurately and efficiently
- Operated kitchen equipment safely and in compliance with standards
- Maintained clean and organized work areas to meet hygiene requirements
- Collaborated with team members to ensure timely and accurate order fulfillment
- Performed opening and closing duties to support smooth daily operations
- Handled cash transactions and processed payments with accuracy
- Provided customers with nutritional information and product knowledge
Cashier
Papaya Supermarket
Dearborn, Michigan
11.2023 - 08.2024
- Processed customer transactions efficiently and accurately at the cash register
- Greeted customers and responded to inquiries about products and services
- Assisted customers in locating products and provided relevant recommendations
- Issued receipts, refunds, credits, and change with precision
- Maintained cleanliness and organization of the checkout area
- Resolved customer concerns promptly to enhance the shopping experience
- Trained and supported new cashiers on procedures and service standards
Deli Worker
Greenland Supermarket
Dearborn, Michigan
12.2022 - 10.2023
- Prepared fresh deli meats and cheeses based on customer specifications
- Assisted customers with product selection and responded to inquiries
- Maintained cleanliness and organization of deli displays and work areas
- Operated slicing equipment safely and in compliance with guidelines
- Wrapped, labeled, and stocked products to ensure freshness and quality
- Delivered prompt customer service and resolved concerns effectively
- Rotated inventory to maintain freshness and reduce waste
- Answered phone inquiries, providing accurate information on menu items and services
Education
Associate of Science - Biochemistry
Henry Ford College
Dearborn, MI01-2027
High School Diploma -
Dearborn High School
Dearborn, MI05-2026
Skills
- Fluent in Arabic and English
- Limited French proficiency
- Customer service excellence
- Food safety compliance
- Team collaboration
- Inventory control
- Cash management
- Problem solving
- Time management
Languages
English
Full Professional
Arabic
Native/ Bilingual
French
Limited
Affiliations
- Provided free Arabic language instruction to children at a private school
- Educated children about neuroscience during a science fair presentation
- Assisted staff with daily tasks and patient support at a dental office
- Served as a group leader, mentoring and guiding incoming high school freshmen
Timeline
Attendant
Dearborn Pizza
02.2025 - 06.2025
Cashier
Papaya Supermarket
11.2023 - 08.2024
Deli Worker
Greenland Supermarket
12.2022 - 10.2023
Associate of Science - Biochemistry
Henry Ford College
High School Diploma -
Dearborn High School
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