Alaa Elmorsy
Bronx,NY
Summary
Motivated worker with extensive restaurant industry experience, consistently delivering excellent customer service and ensuring timely and accurate order fulfillment. Proficient in multitasking and problem-solving, maintaining a positive attitude in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
1
1
Leadership style
Work History
Restaurant Server
Paul’s on Time Square
03.2024 - 11.2024
- Greeted new customers, discussed specials, and took drink orders.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
Restaurant Server
Pavesi Restaurant
11.2019 - 12.2023
- Provided superior quality service to ensure highest satisfaction levels among guests
- Demonstrated ability to provide excellent customer service and build strong relationships with guests
Restaurant Server
H2ocean Restaurant & Raw Bar
12.2018 - 12.2020
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Served food and beverages promptly with focused attention to customer needs.
Restaurant Supervisor
Westin Governor Hotel
09.2018 - 06.2019
- Walked through restaurant to monitor staff and guest needs
- Communicated effectively with management team regarding any issues that arose during an event
- Supervised and trained banquet staff in providing exemplary customer service
- Provided direction to servers, bartenders, cooks, dishwashers, kitchen helpers during events
Education
High School Diploma -
09.2002
Skills
- Guest Satisfaction
- Problem Resolution
- Service Quality
- Food and Beverage Service
- POS System
- Suggestive selling
- High volume dining
Certification
- Essential skills, Marriott International
- INMOTION, Marriott International
Languages
English
Native or Bilingual
Spanish
Limited Working
Arabic
Native or Bilingual
Timeline
Restaurant Server - Paul’s on Time Square
03.2024 - 11.2024
Restaurant Server - Pavesi Restaurant
11.2019 - 12.2023
Restaurant Server - H2ocean Restaurant & Raw Bar
12.2018 - 12.2020
Restaurant Supervisor - Westin Governor Hotel
09.2018 - 06.2019
Cairo High school - High School Diploma,
- Essential skills, Marriott International
- INMOTION, Marriott International
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