ROBERTA GOMES
Kearny,NJ
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional experiences for guests.
Overview
4
4
years of professional experience
Work History
Restaurant Server
Backyard Bar And Grill
Kenilworth, New Jersey
11.2023 - 01.2024
- Restaurant server (food server,take out, deliveries, answering phone calls, taking orders, packing food, everything related to guest service and hospitality.
- Presented menus and answered questions regarding items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
Restaurant Server
Firepit BBQ
Kearny, USA
04.2022 - 10.2023
- Restaurant server (food server,take out, deliveries, answering phone calls, taking orders, packing food, everything related to guest service and hospitality.
- Presented menus and answered questions regarding items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
Restaurant Server
Route 22 BBQ
Union, USA
03.2021 - 04.2022
- Customer service at the restaurant specifically at the counter
- There was no tables to serve on this one due the pandemic
Restaurant Server
Brazilian spices
Kearny, USA
07.2020 - 03.2021
- Restaurant server (food server,take out, deliveries, answering phone calls, taking orders, packing food, everything related to guest service and hospitality.
- Presented menus and answered questions regarding items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Provided exceptional service to high volume of daily customers.
Education
Psychology -
Universidade Federal do Rio de Janeiro
Rio de janeiro, Brazil12-2007
Skills
- Microsoft Office
- Food service
- Hospitality principles
- Team collaboration
- Guest satisfaction
- Organization
- Guest service
Hobbies and Interests
- Experience new restaurants
- Tasting wines
- Movies
- Books
- Learning English
Timeline
Restaurant Server
Backyard Bar And Grill
11.2023 - 01.2024
Restaurant Server
Firepit BBQ
04.2022 - 10.2023
Restaurant Server
Route 22 BBQ
03.2021 - 04.2022
Restaurant Server
Brazilian spices
07.2020 - 03.2021
Psychology -
Universidade Federal do Rio de Janeiro