Nicole Ribeiro Filus Vieira
Cambridge,MA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales position. Ready to help team achieve company goals.
Overview
2
2
years of professional experience
Work History
Restaurant Server
Muqueca Restaurant
06.2021 - 09.2023
- Processed orders and sent to kitchen employees for preparation.
- Maintained clean and welcoming dining environment for guest comfort and enjoyment.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Stayed up-to-date on menu changes to help customers make food choices.
- Collected payment for food and drinks served of up to 110 clients per day, balanced cash receipts and maintained accurate cash drawer.
- Kept general knowledge of wines and cocktails and its preparations.
- Supported maintenance of inventory levels by monitoring supplies and communicating needs to management weekly.
- Resolved issues related to delivery apps, handled approximately 25 incoming calls per shift and assisted on restaurant's social media.
- Proved successful working within tight deadlines and fast-paced environment.
- Excellent communication skills.
- Detail-oriented with strong work ethic.
Barista
Souper Roll-up Cafe
04.2021 - 10.2021
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages and meals.
- Accurately operated cash register to process customer payments.
- Contributed to positive team environment through effective communication and collaboration with colleagues.
- Helped management keep adequate supply on hand by notifying of shortages.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Learned every menu item's preparation, including daily specials.
- Prepared approximately 25 meals per day.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Transported food items from storage areas to kitchen for prepping.
- Updated menu online every day, and dealt with issues related to delivery apps.
Education
High School Diploma -
Portland Adventist Academy
Portland, OR06.2019
Skills
- Exceptional customer service
- Microsoft Office
- Transactions and Cash Handling
- Website Updating
- Supply Restocking
- Fast Learner
- Team Player
- Cool Under Pressure
- Adaptable and Flexible
- Conflict and Complaint Resolution
- Team Leadership
- Ability to Lift 30 Pounds
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Server
Muqueca Restaurant
06.2021 - 09.2023
Barista
Souper Roll-up Cafe
04.2021 - 10.2021
High School Diploma -
Portland Adventist Academy
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