Alaa Saeo
Medford,MA
Summary
Passionate psychology student dedicated to mental health and counseling, eager to support individuals in high-stress or developmental settings. Skilled in conflict resolution, de-escalation, and active listening, with experience creating safe, structured environments in customer service and security roles. Motivated to apply strong interpersonal skills and a caring approach to help others and grow in the mental health field.
Overview
5
5
years of professional experience
Work History
Security Officer
Tarian
Boston, MA
06.2024 - Current
- Conduct bag checks, wand scans, and pat-downs to enforce safety protocols.
- Monitor entrances and verify authorized access.
- Observe crowd behavior and report suspicious activity.
- Respond to alarms or emergencies and assist with incident reporting.
Front Desk Concierge
Northeast Security
Boston, MA
08.2025 - 03.2026
- Provided professional, welcoming customer service to all guests and residents.
- Managed check-ins, check-outs, reservations, and guest records with accuracy.
- Answered calls, resolved issues, and coordinated requests with other departments.
- Handled packages, deliveries, messages, and incident reports.
Sales Associate
Dicks Sporting Goods
Medford, MA
08.2025 - 03.2026
- Assisted customers with product recommendations and information.
- Processed purchases, returns, and exchanges.
- Maintained organized shelves and store displays.
Youth Employee
More Than Words
Boston, MA
10.2022 - 10.2023
- Completed customer transactions and handled the cash register.
- Sorted and organized incoming book donations.
- Assisted with daily operations and inventory organization.
Childcare Assistant
On The Road Again Daycare
Malden, MA
06.2023 - 08.2023
- Supervised children and ensured a safe environment.
- Assisted with activities supporting development.
- Helped prepare classroom materials and supported teachers.
Sales Associate
TJ Maxx
Waltham, MA
06.2021 - 06.2022
- Executed customer transactions using the cash register.
- Maintained order and cleanliness within the store by stocking and cleaning.
- Assisted with closing procedures.
- Managed the fitting room in accordance with COVID guidelines and company policies.
Summer Intern
Newton-Wellesley Hospital
Newton, MA
07.2021 - 08.2021
- Attended panels with doctors and medical professionals from various departments to learn about daily responsibilities.
- Completed an in-depth analysis of tasks doctors and nurses perform daily and presented a book project.
Education
Bachelors - psychology
Umass Lowell
Lowell, MA05-2028
Associate Degree - Psychology
Bunker Hill Community College
Boston, MA12-2025
High School Diploma - undefined
Malden High School
Malden, MA06-2023
Skills
- Customer Service
- Professional Communication
- Organization & Time Management
- Problem Solving
- Team Collaboration
- Conflict Resolution
- Attention to Detail
- Access Control
- Incident Reporting
- Security Procedures
- POS Systems
- Cash Handling
- Surveillance Monitoring
- Guest Relations
- Safety Monitoring
- Documentation
- Conflict Resolution
- Active Listening
- Crisis Awareness
- Client Support
- Behavioral Observation
Awards
Dean’s List — Bunker Hill Community College, Newton-Wellesley Hospital Internship Completion, More Than Words Youth Employment Program
Languages
English
Full Professional
Arabic
Full Professional
Turkish
Elementary
Timeline
Front Desk Concierge
Northeast Security
08.2025 - 03.2026
Sales Associate
Dicks Sporting Goods
08.2025 - 03.2026
Security Officer
Tarian
06.2024 - Current
Childcare Assistant
On The Road Again Daycare
06.2023 - 08.2023
Youth Employee
More Than Words
10.2022 - 10.2023
Summer Intern
Newton-Wellesley Hospital
07.2021 - 08.2021
Sales Associate
TJ Maxx
06.2021 - 06.2022
High School Diploma - undefined
Malden High School
Bachelors - psychology
Umass Lowell
Associate Degree - Psychology
Bunker Hill Community College