Alaa Saleh
Cleveland,Ohio
Summary
Empathetic professional with hands-on experience providing quality psychological services to children and adults. Helping develop and implement treatment plans and providing counseling and therapy to obtain maximum results for client's. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A hardworking and passionate person with solid organizational skills eager to secure a adventure filled future. Whilst also being ready to help and provide for the community.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Qualified Behavioral Health Specialist
To Attain Healing, LLC
06.2022 - Current
- Enhanced patient outcomes by utilizing evidence-based practices and tailoring interventions to individual needs.
- Developed personalized treatment plans focused on each client's unique situation and goals, leading to better therapeutic results.
- Conducted thorough assessments, identifying underlying issues contributing to clients' behavioral health concerns.
- Maintained accurate client progress and treatment plan documentation in compliance with organizational policies and legal requirements.
- Observed and monitored client behavior and responses to treatment.
- Developed written behavioral plans in Arabic for bilingual patients.
- Worked closely with adults and children in community settings, at residential facilities, and within homes.
- Coordinated discharge planning processes to ensure seamless transitions for clients exiting the program and returning to the community.
- Assisted clients in developing healthy coping mechanisms contributing to sustained behavioral changes and improved overall well-being.
Certified Pharmacy Technician
Walmart Pharmacy
09.2019 - 06.2022
- Enhanced patient care by accurately filling and dispensing prescriptions promptly.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Managed insurance billing and claims processing, streamlining reimbursement process for patients and pharmacy.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Reduced medication waste by implementing proper disposal procedures that were compliant with environmental guidelines.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Coordinated verification and filling of more than 300 daily prescriptions in such high-volume retail pharmacy environments.
Registered Pharmacy Technician
Marc's Pharmacy
08.2018 - 05.2019
- Enhanced patient care by accurately filling prescriptions and providing medication counseling.
- Ensured accurate dosage calculations and proper labeling of medications, improving overall patient safety.
- Improved patient satisfaction by accurately and efficiently filling prescriptions under the supervision of a licensed pharmacist.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Contributed to increased customer loyalty through exceptional communication skills and genuine empathy for patients'' needs.
Sales Associate
TJX Companies
05.2016 - 07.2018
- Boosted customer satisfaction through exceptional service, promptly addressing concerns, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices and offering support as needed.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store systems for merchandise at other sites.
- Managed returns, exchanges, and refunds following store policy.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies, and security standards.
Education
Bachelor of Arts - Liberal Arts And Sciences
Cleveland State University
Cleveland, OH05.2022
Associate of Arts - Liberal Arts And Sciences
Bard College
Hudson, NY06.2018
Skills
- Comprehensive language translation services in both English and Arabic
- Strong in maintaining outstanding work ethic
- Advanced Computer literacy in Windows/iOS/Microsoft Office operating systems
Accomplishments
- College Seminar Award, Bard College, for exceptional academic achievement.
- Physics Seminar Award, Bard College, for outstanding academic performance.
- Dean's List, Bard College, (2017-2018)
- Dean's List, Cleveland State University, (Spring 2020)
Certification
- Certified Writing Tutor (Bard College)- 2018
- National Healthcare Association- Certified Pharmacy Technician (ExCPT)- 2020
- Certified to administer Immunizations (NEOMED)-2021
- Certified Pharmacy Technician- Pharmacy Technician Certification Board (PTCB)- 2022
- BLS Certification (American Heart Association)- 2023
Volunteering
Cleveland Clinic Fairview Hospital, Cleveland, OH- Junior Volunteer.
March 2015- August 2018
Conducted laboratory tasks, facilitated patient discharges, and fulfilled various errands for physicians, nurses, and hospital personnel.
Additional Information
Girls Leadership Committee — Non-Profit Organization
- Co-founder of The Bard Girls Leadership Committee, which works to empower aspiring young women through thematic workshops that host inspiring guest speakers throughout the academic year.
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Timeline
Qualified Behavioral Health Specialist
To Attain Healing, LLC
06.2022 - Current
Certified Pharmacy Technician
Walmart Pharmacy
09.2019 - 06.2022
Registered Pharmacy Technician
Marc's Pharmacy
08.2018 - 05.2019
Sales Associate
TJX Companies
05.2016 - 07.2018
Bachelor of Arts - Liberal Arts And Sciences
Cleveland State University
Associate of Arts - Liberal Arts And Sciences
Bard College
- Certified Writing Tutor (Bard College)- 2018
- National Healthcare Association- Certified Pharmacy Technician (ExCPT)- 2020
- Certified to administer Immunizations (NEOMED)-2021
- Certified Pharmacy Technician- Pharmacy Technician Certification Board (PTCB)- 2022
- BLS Certification (American Heart Association)- 2023
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