AW ALACEYIA WILSON
Crawford,MS
Overview
13
13
years of professional experience
Work History
Customer Service Inbound Call Center
CVS Health
remote
11.2022 - Current
- Demonstrated strong multitasking skills.
- Played a key role in reducing average customer hold time.
- Monitored team performance metrics.
- Implemented personalized customer support strategies.
- Mastered customer support systems.
- Tracked all incoming calls and emails from customer and support team
- HIPPA resolutions
- Assisted customers through navigating through website and online portal
- Analyzed complex medical cases.
- Improved coding accuracy reviews.
- Played an integral role in determining root causes of coding-related denials.
Administrative Assistant
State Urgent Care
Starkville, MS
01.2016 - 11.2022
- Facilitated cross-departmental communication.
- Ensured no scheduling conflicts.
- Supported senior management in decision-making.
- Reduced processing time for internal documentation.
- Liaised between departments for seamless communication.
- Executed office-wide events.
- Maintained personnel records.
- Sent official communications to stakeholders.
- Met deadlines for expense report submissions.
- Achieved cost savings.
- Supported budget management.
- Prioritized and tracked assignments.
- Handled confidential documents with discretion.
- Centralized office supply purchases.
- Prepared PowerPoint presentations for executive meetings.
- Supported HR functions.
- Maintained personnel records.
Medical Data Entry Specialist
Baptist Memorial Hospital-Golden Triangle
Columbus, MS
09.2013 - 01.2016
- Input and maintained medical coding for patient diagnoses and procedures.
- Corrected inaccurately entered patient information.
- Aided physicians in patient care.
- Revised data entry procedures.
- Prevented data inaccuracies.
- Collaborated with insurance companies.
- Monitored data entry workflows.
- Ensured no loss of data integrity.
- Improved lab-to-patient reporting times.
- Verified patient data for billing.
- Prepared weekly reports on billing discrepancies.
- Managed patient data efficiently.
- Coordinated with the billing department.
- Facilitated improved continuity of care.
Timeline
Customer Service Inbound Call Center
CVS Health
11.2022 - Current
Administrative Assistant
State Urgent Care
01.2016 - 11.2022
Medical Data Entry Specialist
Baptist Memorial Hospital-Golden Triangle
09.2013 - 01.2016