Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Butler

Salisbury,North Carolina

Summary

Accomplished professional looking to handle a wide range of functions to produce top-quality work.

Overview

16
16
years of professional experience

Work History

Inbound Call Center Customer Service Representative

Delhaize America Food Lion (Bonney’s Staffing)
Salisbury, North Carolina
05.2023 - 05.2024
  • Answered inbound phone calls regarding gift cards.
  • Aided B2C customers with ordering gift cards online.
  • Completed Debit and Credit Adjustments for both B2B and B2C customers with gift cards that did not work.
  • Aided B2B Bulk Order Customers with the application process to request the bulk account.
  • Aided B2B Bulk Order Customers with the ordering and activation process.
  • Completed documentation for B2B customers for replacement bulk orders as needed.
  • Aided with tracking orders for B2B bulk order customers.
  • Pulled the GCS Report for B2B Bulk Order Customers that had gift cards with service errors when they activated their order.

Brightmoor Nursing Center – Staffing Coordinator

Piedmont Health & Rehab (formally Brightmoor Nursing Center)
Salisbury, North Carolina
12.2022 - 05.2023
  • Maintained the monthly and daily schedule.
  • Worked to find coverage for all call outs.
  • Available to staffing and facility 24/7 to assist with anything needed.
  • Corresponded with multiple agencies and worked in agency portals regarding available shifts.
  • Conducted initial interviews to prescreen applicants prior to interview with the Direct of Nursing.
  • Completed the processing of applications including gathering documents for I-9 forms, Covid-19 vaccination card, checking references, entering new hire and I-9 information online, running background checks and verification of licensure online.
  • Conducted orientation including putting employee files together and keeping them updated and maintained.
  • Completed and followed Incident Reports (Worker’s Compensation).
  • Completed and followed Family Medical Leave documents.
  • Completed Daily Census.
  • Verified that all Nursing Staff completed Covid-19 Screening Daily.
  • Conducted and assisted Administrator and Director of Nursing with In-Service training.
  • Maintained all needed notebooks related to staffing need for State Audit’s.
  • Assisted Administrator and Direct of Nursing with providing requested documents during State Audit.

Staffing Assistant / Recruiter

Onin Staffing
Salisbury, North Carolina
02.2021 - 01.2022
  • Answer telephone directing them to the correct person.
  • Check voicemail and text messages and send emails notifying the recruiters.
  • Note Staff Suite with call outs and availability calls.
  • Conduct over the phone interviews.
  • Send out the appropriate links to complete the On Boarding Process.
  • Follow up to make sure links have been completed.
  • Schedule on boarding appointment.
  • Maintain client files both hard copies and with Google docs.
  • Updated notes and information in both Staff Suite and Otis.
  • Scanned and uploaded documents in Staff Suite.

Customer Service Representative/Office Personal

Hydraulic Depot
Salisbury, North Carolina
08.2019 - 08.2020
  • Entered Receipts into QuickBooks Daily.
  • Entered Invoices into QuickBooks Daily.
  • Printed and Mailed Invoices Daily.
  • Printed and Mailed Checks Monthly to Vendors.
  • Entered Payments into QuickBooks.
  • Provided Assistance to Customers Needing Hydraulic Parts.
  • Checked In Inventory.
  • Completed The Yearly Inventory Process.
  • Answered Telephones.

Store Sales Accounting

Bonney Staffing Center, Inc. [Delhaize America]
Salisbury, North Carolina
04.2018 - 08.2019
  • Work to Audit Store Accounting/Books.
  • Maintain Weekly/Quarterly Over/Short Reports.
  • Maintain Multiple Weekly Reports.

Accounting Assistance

Phillips Air Care
China Grove, North Carolina
09.2015 - 03.2018
  • Monthly Expense Report.
  • Complete Invoicing.
  • Calculation of Materials; Labor and Sales Tax.
  • Input Data into Wintec.
  • Complete Credit Applications.
  • Maintain Records.
  • Complete Payroll.
  • Worked With Management to Create Spreadsheet.
  • Worked With Management to Implement New Work Procedures.

Self Pay Collector/Insurance Support Specialist

Paragon Revenue Group
Concord, North Carolina
10.2011 - 05.2015
  • Provided Guidance and Oversight.
  • Placed calls to patients verifying statements and answer any questions/concerns they have regarding the account.
  • Received calls from patients regarding their accounts.
  • Completed the Payment Processes including examining to ensure proper application of payment.
  • Created Patient Payment Plans within Client Guidelines.
  • Aided the Client to Send/Process Financial Assistance Forms.
  • Managed Correspondence with On Site Representatives concerning the patient accounts.

Supply Chain Logistics

Select Staffing / Food Lion, LLC
Salisbury, North Carolina
09.2009 - 02.2010
  • Hired to assist Category Department with Food Lion / Hannaford IT change over.
  • Corresponded with Vendors to complete Vendor Forms.
  • Maintained and organized spreadsheets and Vendor data.
  • Trained and corresponded with Subject Matter Specialist to upload and complete test scripts for IT change over.
  • Basic Administrative duties (Telephones; Scheduling; Supplies; etc.).

Office Coordinator

ResCare HomeCare (CNC Access)
Concord, North Carolina
02.2008 - 01.2009
  • Managed Staffing Plans for 50+ Companies and Clients.
  • Completed the hiring and orientation process for all new employees.
  • Completed all termination paperwork on employees.
  • Maintained all annual updates for employees.
  • Liaison between Clients and Pay Sources to solve issues including notifying Pay Source (VA, CAP, Private Insurance and Private Pay) of any changes in Client’s care and/or health.
  • Verified all Medicaid monthly on CAP clients.
  • Corresponded with Home Office on New Hires, Terminations, Billing, Payroll issues.
  • Processed and maintained all employee timesheets and payroll.
  • Responsible for after-hour and weekend on-call to provide quality service to clients.
  • Maintained filing systems.
  • Completed HICF’s (Billing Paperwork), notifying Home Office of issues and corresponding with Pay Source.
  • Completed Workers Compensation forms.

Education

Administrative Assistant Certificate -

King’s College
04.1998

Diploma -

East Rowan High School
06.1997

Skills

  • Microsoft
  • AS400
  • Lotus 1-2-3
  • PowerPoint
  • Email
  • Telephones
  • Fax
  • QuickBooks
  • Scanning
  • Filing
  • Billing

Timeline

Inbound Call Center Customer Service Representative

Delhaize America Food Lion (Bonney’s Staffing)
05.2023 - 05.2024

Brightmoor Nursing Center – Staffing Coordinator

Piedmont Health & Rehab (formally Brightmoor Nursing Center)
12.2022 - 05.2023

Staffing Assistant / Recruiter

Onin Staffing
02.2021 - 01.2022

Customer Service Representative/Office Personal

Hydraulic Depot
08.2019 - 08.2020

Store Sales Accounting

Bonney Staffing Center, Inc. [Delhaize America]
04.2018 - 08.2019

Accounting Assistance

Phillips Air Care
09.2015 - 03.2018

Self Pay Collector/Insurance Support Specialist

Paragon Revenue Group
10.2011 - 05.2015

Supply Chain Logistics

Select Staffing / Food Lion, LLC
09.2009 - 02.2010

Office Coordinator

ResCare HomeCare (CNC Access)
02.2008 - 01.2009

Administrative Assistant Certificate -

King’s College

Diploma -

East Rowan High School

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