Soneya Harris
Salisbury,North Carolina
Summary
Customer service oriented, patient-centered professional with healthcare industry and leadership
experience. Possesses a collaborative approach to assess, plan, manage, and advocate for options and
services. Communicates effectively to meet individual needs and coordinates available resources to
promote quality outcomes.
Overview
15
15
years of professional experience
5
5
Certifications
Work History
HOUSEKEEPER
Accord Federal Services
Salisbury, North Carolina
10.2025 - Current
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Emptied trash receptacles throughout the property.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Observed proper use of chemicals when cleaning various surfaces.
OFFICE MANGER
LIBERTY TAX
Kannapolis, North Carolina
11.2023 - Current
- Streamlined office operations to ensure a professional environment for staff and clients.
- Coordinated tax preparation schedules, enhancing team productivity and client services.
- Trained new employees on office policies and software systems to improve onboarding processes.
- Resolved client inquiries promptly and efficiently, maintaining high satisfaction levels.
EMERGENCY FOSTER CARE
RASPY PROGRAM
Concord, NC
03.2016 - Current
- Coordinated educational activities and therapeutic sessions for children.
- Maintained accurate records of children's behaviors and development milestones.
- Provided foster care services to children in need of a safe and nurturing environment.
- Monitored the physical and mental health of children in the foster care system.
Certified Peer Support Specialist
TGH PHASE II INC.
Salisbury, NC
06.2021 - 03.2023
- Educated clients on coping strategies and community resources available for support.
- Provided crisis intervention assistance during high-stress situations for clients.
- Assisted clients in setting personal goals to enhance their recovery journey.
- Provided follow-up services after discharge from the program including phone calls or home visits if necessary.
Front Desk Medical Receptionist
ALLINA HEALTH SYSTEM
Salisbury, NC
10.2020 - 03.2022
- Managed patient check-in and check-out processes efficiently.
- Processed insurance information and verified patient eligibility accurately.
- Answered phone calls and addressed patient inquiries promptly.
- Scheduled appointments and coordinated with medical staff.
Customer Service Representative
Aon Hewitt
Charlotte, North Carolina
11.2010 - 04.2016
- Answered inbound phone calls and discussed health and family care benefits programs.
- Explained complex medical terms and procedures and directed callers to physicians and medical
professionals. - Maintained knowledge and medical information for programs and documented interactions.
Education
Diploma -
JOHN MARSHALL HIGH SCHOOL
Richmond, VA06-2022
Certificate - NURSING CNA
LEES NURSING PROGRAM
Richmond08-2004
Degree - Associate of Science Degree in Health & Human
Ultimate Medical Academy
Clearwater, FL02-2000
Skills
Typing
Leadership
Developmental Disabilities Experience
Diversity
Interpersonal Professional Communications
Motivational Interviewing
Hospital experience
Pathophysiology
Advocacy
Counseling
Medication Administration
Allied Healthcare Health and Human Services
Self-Care
Vulnerable Populations Crisis Intervention
Human Behavior
Case Management
Data entry
Wellness
Values and Ethics Medical Terminology
EMR Systems
Social Services
Healthcare Delivery
Time management
Mental Health Counseling
Crisis Response
Group Therapy
Behavioral Therapy
Guest services
Medical Records
Customer service
Anatomy & Physiology
Intervention Strategies
Phone etiquette
Medical records
Cultural Diversity
Social Welfare
Behavioral Health Intervention
Evaluation Methods Family Dynamics
HIPAA Compliance
Certification
CNA
Timeline
HOUSEKEEPER
Accord Federal Services
10.2025 - Current
OFFICE MANGER
LIBERTY TAX
11.2023 - Current
Certified Peer Support Specialist
TGH PHASE II INC.
06.2021 - 03.2023
Front Desk Medical Receptionist
ALLINA HEALTH SYSTEM
10.2020 - 03.2022
EMERGENCY FOSTER CARE
RASPY PROGRAM
03.2016 - Current
Customer Service Representative
Aon Hewitt
11.2010 - 04.2016
Diploma -
JOHN MARSHALL HIGH SCHOOL
Certificate - NURSING CNA
LEES NURSING PROGRAM
Degree - Associate of Science Degree in Health & Human
Ultimate Medical Academy