COLLEEN BOLDEN
Palmdale,CA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Inbound Call Center
UPS telecommucation
Santa Maria, CA
08.2005 - 10.2010
- Contributed to overall workflow efficiency.
- Managed an average of 100 inbound calls daily.
- Maintained high accuracy ratings.
- When Escalated issues go appropriate department i would assit as as Coach Alt.
- Resolved multifaceted customer complaints.
- Handled confidentiality-sensitive customer data.
- Cross-trained in multiple departments.
- Assisted in the rollout of New Hires
- Resolved escalated customer issues.
- Followed up with customers post-resolution.
- Delivered prompt, efficient, and friendly customer service.
- Reduced average customer hold time.
- Resolved 95% of inquiries on first contact.
- Trained and mentored a team of call center representatives.
File Clerk
mobile oil
santa maria, CA
03.2004 - 07.2004
- I was fired through a temp agents Man Power
- Optimized storage efforts
- Reduced backlog of unfiled records
- Improved document filing during the first the time I was there.
- I started the filing system from the ground up.
- Identified outdated records for removal.
- Reduced file retrieval errors.
Education
Associate of Arts - Real Estate
Antelope Valley College
Lancaster, CA01.2027
Associate of Arts - Business Administration
Antelope Valley College
Lancaster, CA01.2027
certificate - Real Estate
Antelope Valley College
Lancaster, CA01.2026
Skills
- Mentorship and Coaching
- Problem-solving
- Conflict resolution
- Event Coordination
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Flexible and adaptable
- Dependable and responsible
- Attention to detail
- Computer skills
- Active listening
- Problem resolution
- Verbal communication
Timeline
Customer Service Inbound Call Center
UPS telecommucation
08.2005 - 10.2010
File Clerk
mobile oil
03.2004 - 07.2004
Associate of Arts - Business Administration
Antelope Valley College
Associate of Arts - Real Estate
Antelope Valley College
certificate - Real Estate
Antelope Valley College