ALACIA HOSEIN
South Richmond Hill,USA
Summary
Dedicated Surgical Coordinator & Medical Assistant with over 14 years of experience in cardiovascular and multi-specialty medical practices. Expertise in surgical scheduling, insurance verification, EMR management, patient intake, and staff training. Proven ability to optimize workflows, maintain compliance, and enhance patient satisfaction in high-volume clinical environments.
Overview
15
15
years of professional experience
Work History
Surgical Coordinator
NYU Langone Health (Long Island) Cardiovascular & Thoracic Surgery
01.2017 - Current
- Coordinate complex surgical schedules with physicians, hospital staff, and patients to ensure efficient OR utilization.
- Verify insurance coverage, obtain pre-authorizations, and ensure coding compliance.
- Maintain accurate EMRs, surgical documentation, and follow-up notes while adhering to HIPAA standards.
- Manage high-volume patient scheduling, front desk operations, and inquiries professionally.
- Facilitate communication between surgeons, nurses, anesthesiologists, and administrative teams.
- Prepare patient charts, surgical consents, and educational materials.
- Train junior staff in intake procedures, scheduling, documentation, and compliance protocols.
- Collect and process laboratory specimens according to safety standards.
- Organize surgical supplies and equipment to ensure daily readiness.
- Coordinate hospital admissions and prepare reports, invoices, and letters using medical software and MS Office.
- Answered phone calls and messages for physician & medical facility, scheduling appointments, and handling patient inquiries.
Medical Assistant / Pulmonary Function Technician
Winthrop University Hospital – Cardiovascular Department
07.2012 - 01.2017
- Prepared patients for exams, recorded vital signs, and performed EKGs, pulmonary function tests, and phlebotomy.
- Conducted rapid diagnostic tests including strep and influenza screenings.
- Assisted physicians with patient intake, documentation, and exam procedures.
- Managed medication refill requests via fax and e-prescribe systems.
- Coordinated patient appointments and schedules efficiently.
- Maintained exam room readiness and ensured proper supply levels.
- Provided patient education and post-care instructions.
Medical Assistant / Office Assistant
Empire Medical Services
08.2011 - 08.2012
- Collected patient demographic information, verified insurance eligibility, and obtained prior authorizations and referrals.
- Performed EKGs, spirometry, routine blood work, urine collection, and injections.
- Administered PPD tests and flu vaccinations, and processed laboratory specimens.
- Managed appointments, filing, phone communications, and office operations.
- Maintained inventory and ordered medical supplies.
- Supported physicians in multiple specialties: Internal Medicine, Cardiology, Pulmonology, Gastroenterology, Pain Management.
- Opened and closed the office, handled after-hours calls, and documented patient visits.
Education
Bachelor of Science - Health Management
University of Phoenix
Arizona City, AZ05-2026
Medical Assistant Certification - undefined
NY Medical Career Training Center
Flushing, NY01-2011
GED Diploma - undefined
SUNY Queens
Queens, NY01-2009
Skills
- Surgical Scheduling & Coordination
- EMR/EHR Management (EPIC, Medisoft, Orchard)
- Phlebotomy & Specimen Collection
- Appointment Scheduling & Office Operations
- Staff Training & Team Collaboration
- EPIC Soarian Clinical IDX Centricity Medisoft Orchard Harvest Software IT-Scan
- EKG Testing Phlebotomy Pulmonary Function Testing PT/INR Testing
- EPIC Soarian Clinical Medisoft Orchard Harvest Software IT-Scan MS Office
- Insurance Verification
- Insurance Verification & Pre-Authorization
- Patient Intake & Documentation
- Vital Signs & Diagnostic Testing
- HIPAA Compliance & Patient Confidentiality
- Patient Education & Communication
- Microsoft Office (Word, Excel, PowerPoint)
- Anatomy & Physiology Knowledge Patient Education & Communication
Timeline
Surgical Coordinator
NYU Langone Health (Long Island) Cardiovascular & Thoracic Surgery
01.2017 - Current
Medical Assistant / Pulmonary Function Technician
Winthrop University Hospital – Cardiovascular Department
07.2012 - 01.2017
Medical Assistant / Office Assistant
Empire Medical Services
08.2011 - 08.2012
Medical Assistant Certification - undefined
NY Medical Career Training Center
GED Diploma - undefined
SUNY Queens
Bachelor of Science - Health Management
University of Phoenix