Alaenya Hendrix
Mesa,AZ
Summary
Hardworking and dependable case manager, successful at managing multiple priorities with a positive attitude. Willingness to take on responsibilities to meet team goals. Experienced with multiple types of documentation, notation and reporting methods.
Overview
18
18
years of professional experience
Work History
Foster License/Adoption Specialist
Catholic Charities
05.2007 - 12.2018
- Completed licensure documentation to meet state and company requirements including initial home study, renewal and amendment reports.
- Maintained accurate and confidential client records
- Documented each visit and interaction with clients.
- Built solid and trusting rapport with families, to ensure open communication
- Assisted families in navigating social services system, including accessing resources and benefits.
- Maintained monthly reports to record bednights and fluctuations in services provided to families in the program.
Case Manager/Client Services Associate
A New Leaf Formerly PreHab Of AZ
12.2002 - 10.2008
- Completed intake documentation on new clients.
- Provided and documented services and support for youth in detention alternative group home.
- Maintained case notes and records for therapeutic foster home clients.
- Documented facility activities, supervised shelter clients in daily activities, 3rd shift oversight and adherence to shelter rules.
Customer Service Representative
DHL
10.2000 - 05.2005
- Documented and detailed calls and complaints.
- Member of STAR team assigned to the care of high profile client care team.
- Discovered and resolved billing issues for clients and documented results of call.
- Resolved escalated issues and professionally managed customer inquiries and suggestions.
Education
Bachelor of Arts - Psychology Minor in Elementary Education
Ottawa University
Phoenix, AZSkills
- Case Notes
- Multitasking and Organization
- Telephone Etiquette
- Conflict Resolution
- Monitoring Visits
- Court Mandated Reporter
Timeline
Foster License/Adoption Specialist
Catholic Charities
05.2007 - 12.2018
Case Manager/Client Services Associate
A New Leaf Formerly PreHab Of AZ
12.2002 - 10.2008
Customer Service Representative
DHL
10.2000 - 05.2005
Bachelor of Arts - Psychology Minor in Elementary Education
Ottawa University