Alahna Amoah
Atlanta ,United States
Summary
I am an accomplished manager with a robust background in human resources, customer service, and sales analytics. My mission is to reflect effective leadership skills through productive communication while cultivating a professional environment that embodies collaboration, innovation, and success.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Steve Madden
Atlanta, GA
09.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Assistant Store Leader
Altar'd State
Dunwoody, GA
05.2021 - 08.2023
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Implemented inventory control measures to reduce shrinkage and improve store profitability.
- Trained new team members on store policies, procedures, and sales techniques for improved performance.
- Collaborated with Store Leader to develop strategies for achieving sales goals and driving revenue growth.
- Fostered a positive work environment by addressing employee issues and promoting open communication.
- Monitored KPIs regularly, identifying areas of improvement and implementing effective solutions.
- Ensured compliance with company policies, safety regulations, and industry standards at all times.
- Assisted in the development of staff training programs that led to increased productivity levels throughout various departments.
- Evaluated employee performance regularly in order to provide constructive feedback or recognition as appropriate.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Recruited and hired talented individuals bringing depth and experience to organization.
- Created staff schedules, approved requested time off and updated reports.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Assisted with general maintenance of store to keep environment perpetually clean and presentable.
- Conducted new-hire trainings 10 times per year.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Boosted brand awareness through creative and multifaceted marketing strategies.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
Assistant Women’s Department Manager
Nordstroms
Arlington, VA
01.2019 - 05.2021
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Recruited top talent for retail positions by conducting thorough interviews and selecting qualified candidates that aligned with company values.
- Established positive relationships with vendors, negotiated favorable terms, and ensured timely delivery of merchandise orders.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
- Trained and developed new employees for ease of transition into team.
- Exhibited excellent people skills during interaction with employees and customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
- Merchandised products beautifully with attractive displays to quickly move stock.
- Boosted brand awareness through creative and multifaceted marketing strategies.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Associate
TJX Companies
Atlanta, GA
02.2016 - 03.2017
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Highschool -
The Atlanta Girls School
AtlantaBachelor Of Business -
Howard University
Washington, DC05.2021
Skills
- Staff Supervision
- Goals and performance
- Performance Evaluations
- Team Management
- Time Management
- Shift Scheduling
- Motivational Techniques
- Sales Growth
- Consultative Sales
- Customer Service
- Issue Resolution
- POS Systems
- Problem-Solving
- Hiring and Training
- Attention to Detail
- Database Management
- Data Analysis
- Performance Improvement
- KPI Tracking
- Analytical Thinking
- Excellent Communication
- Goal Setting
Timeline
Assistant Store Manager
Steve Madden
09.2023 - Current
Assistant Store Leader
Altar'd State
05.2021 - 08.2023
Assistant Women’s Department Manager
Nordstroms
01.2019 - 05.2021
Sales Associate
TJX Companies
02.2016 - 03.2017
Highschool -
The Atlanta Girls School
Bachelor Of Business -
Howard University