Alai’ja Campos
Mansfield ,TX
Summary
Dynamic and dependable Ramp Agent with proven expertise in aircraft marshalling and loading operations at Worldwide Flight Services. Recognized for exceptional problem-solving skills and commitment to safety, consistently enhancing team efficiency and customer satisfaction. Adept at adapting to changing conditions while maintaining high standards in ramp service and crew assistance.
Overview
4
4
years of professional experience
Work History
Ramp Agent
Worldwide Flight Services
05.2024 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
Sales Associate
Ross Dress for Less
02.2023 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to achieve monthly sales targets.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
Crew Team Member
Chic-Fil-A
03.2021 - 01.2023
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Collaborated with team members to complete orders.
- Operated register to process payments and collect cash payment for order totals.
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities.
- Showcased excellent problem-solving skills when faced with unexpected challenges, working to find effective solutions and maintain customer satisfaction.
Education
Certificate - Esthetician
Ogle School
TX04.2024
High School Diploma -
Trinity High School
Euless, TX05.2023
Skills
- Problem-solving
- Loading and unloading
- Ramp service
- Aircraft marshalling
- Heavy lifting
- Safety procedures compliance
- Aircraft tug operation
- Customer service
- Crew assistance
- Pushback and towing
- Vehicle operation
- Dependable and responsible
- Workload management
- Inclement weather tolerance
- Live cargo handling
- New agent training
- Willing to learn
- Lifting and sorting
- Critical thinking
- Team collaboration
- Attention to detail
Timeline
Ramp Agent
Worldwide Flight Services
05.2024 - Current
Sales Associate
Ross Dress for Less
02.2023 - 05.2024
Crew Team Member
Chic-Fil-A
03.2021 - 01.2023
Certificate - Esthetician
Ogle School
High School Diploma -
Trinity High School