Alaijah Gilliam

• Managed inquiries from callers for additional info.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Maintained organized files and stocked supplies to support team needs and maximize performance.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
• Produced high-quality documents, presentations, and spreadsheets using Microsoft Office Suite applications.
• Mentored, trained and supported new staff members in office policies and procedures.
• Processed invoices and expense reports accurately and efficiently to maintain up-to-date financial records.
• Composed sensitive, confidential reports and documentation.
• Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
• Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.

• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered central telephone system and directed calls accordingly.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Corresponded with clients through email, telephone, or postal mail.
• Handled cash transactions and maintained sales and payments records accurately.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Managed multiple tasks and met time-sensitive deadlines.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

• Welcomed customers as they entered the store and offered assistance.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Demonstrated flexibility by taking on extra shifts and adapting schedule as per company needs.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Responded to customer requests for products, services, and company information.

Wills, Estates and Trust

Contract Law

Intro to legal studies

Tort law

Legal Research and Writing

Buisness organization

Advanced Wills, Estates, and Trust

Honors/Awards

NSHSS member

Exceeded community service hours.

SGA Member, Barbara Ingram School for the Arts, August 2021- June2022, Hagerstown,

Junior NAACP Member, 2022