Alaijah Goswami

Patient Service Representative / Call Center Representative Pyramid Consulting

• Provided exceptional customer service in various hospital environments as a Patient Service Representative.
• Managed remote call center responsibilities, ensuring efficient and effective communication with patients.
• Demonstrated adaptability and proficiency in both in-person and remote roles.
• Worked for Wellspace Health, completing tasks such as scheduling appointments, sending referrals to doctors, handling transfers to different departments, verifying insurance, and managing billing and coding.
• Served at Centene (now Healthnet) in a high-volume call center, handling tasks such as managing high call volumes, multitasking with emails, and utilizing Microsoft Word and Excel.
• Demonstrated strong typing skills at 40 words per minute.

Ashley Furniture

• Customer Service RepresentativeProvided excellent customer service, addressing inquiries and resolving issues promptly.
  
• Sales AssociateAssisted customers with product selections, driving sales and achieving targets.
  
• Visual MerchandiserDesigned and arranged store displays to enhance visual appeal and promote products.
  
• Visual Designer/ManagerMaintained a clean, organized showroom and back office.
  Collaborated with visual merchandising and store teams to implement layout changes based on customer demands and product focus.
  Conducted floor patrols 2-3 times daily to ensure store standards were met.
  Adhered to Company’s safety procedures and guidelines.
  Developed high levels of knowledge on all Company products, promotions, and store functions.
  Demonstrated the Company’s Core and Growth Values in all job functions.
  

Facilities Maintenance and Support

• Replenished restroom supplies and maintained records.
• Cleaned floors in both patient and non-patient areas.
• Removed trash, waste, and soiled linens from designated areas.
• Maintained a clean, orderly facility and furnishings.
• Adhered to safety, security policies, and procedures.
• Provided excellent customer service and represented the facility positively.
• Participated in professional growth and development activities.
• Provided back-up for receptionist duties.
• Maintained confidentiality of patients and staff.
• Demonstrated sensitivity and interacted well with individuals from diverse backgrounds.
• Showcased strong organizational, communication, and interpersonal skills.
• Worked independently and as part of a team, prioritizing tasks and meeting deadlines.
• Exercised good judgment, problem-solving, and decision-making skills.
• Committed to collaborative work, leading, influencing, and motivating others.
• Adapted to working in a fast-paced, expanding organization.