Alaimalo Aimaasu
Las Vegas,NV
Summary
Administrative and Operations coordinator with 13+ years of experience supporting luxury hospitality operations for MGM Resorts. Skilled in dispatch coordination, VIP guest services, scheduling, logistics, customer relations and cross-functional collaboration. Recognized for resolving complex operational issues while maintaining exceptional customer satisfaction in fast-paced environments.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Transportation Coordinator
MGM Resort International
Las Vegas, NV
08.2017 - Current
- Oversaw 30-100 transportation requests per shift, ensuring prompt fulfillment of guest needs.
- Coordinated transportation and logistics for high-volume VIP guest operations, ensuring timely service while balancing changing priorities in a fast-paced environment.
- Maintained 95%+ on time dispatch performance.
- Supported over 100 guests daily, enhancing overall experience through attentive service.
- Collaborated with multiple departments to ensure seamless service delivery.
- Resolved complex guest concerns with professionalism, helping maintain high service standards for luxury hospitality operations.
Guest Service Representative
MGM Hotel & Resort, USA
Las Vegas, Nevada
07.2013 - 08.2017
- Monitored vehicle locations with GPS technology, ensuring timely pickups and drop-offs for enhanced guest satisfaction.
- Received recognition for professionalism and responsiveness during high-pressure situations, contributing to positive guest experiences.
- Coordinated daily transportation and reservation requests for hotel guests.
- Processed service requests and maintained accurate records.
- Cultivated strong relationships with internal teams and external vendors to streamline service delivery.
Guest Service Representative
Executive Limousine And Coach
Las Vegas, Nevada
02.2009 - 07.2013
- Maintained real-time communication with field staff to support operational needs.
- Scheduled and dispatched staff, ensuring operational logs were accurate and up-to-date.
- Managed calendars and email correspondence to streamline documentation processes.
- Provided essential support to leadership, facilitating effective coordination.
Education
High School Diploma -
Durango High School
Las Vegas, NV05-2004
Relevant coursework completed -
University of Las Vegas Nevada
Las Vegas, NVSkills
- Transportation Coordination
- Logistics coordination
- Guest Experience Management
- VIP Guests
- Customer Service Excellence
- Cross-departmental collaboration
- Scheduling & Calendar management
- Microsoft Office
- Real-time solutions
- High-pressure decisions
- Fast-paced environment
- Confidential Information Handling
Certification
- Forbes Training Certified, MGM Hotel - April 2016
- Training new employees
Process Improvements
Leadership responsibilities
Customer commendations
Timeline
Transportation Coordinator
MGM Resort International
08.2017 - Current
Guest Service Representative
MGM Hotel & Resort, USA
07.2013 - 08.2017
Guest Service Representative
Executive Limousine And Coach
02.2009 - 07.2013
High School Diploma -
Durango High School
Relevant coursework completed -
University of Las Vegas Nevada