Carla-Kay Mills-Bailey
Brooklyn,NY
Summary
Dynamic leader with a proven track record at SSP America, adept in cost optimization and fostering team development. Excelles in enhancing customer satisfaction and operational efficiency through strategic task delegation and effective problem-solving. Skilled in Microsoft Office Suite and renowned for dependability, I consistently surpassed performance benchmarks, driving revenue growth and team excellence.
Overview
6
6
years of professional experience
Work History
Manager
SSP America
JFK INTERNATIONAL AIRPORT (Terminal 4), NY
03.2023 - Current
- Coordinates staff coverage during peak hours and high-traffic periods
- Proactively addresses service bottlenecks to ensure an uninterrupted customer experience
- Delegates tasks strategically to enhance team efficiency and overall productivity
- Assists with implementing necessary disciplinary actions to uphold company standards
- Leads team to achieve and exceed performance benchmarks
- Fosters a collaborative and high-performing work environment
- Monitors inventory levels and stock management
Cashier/Food Service Worker
M&R Air Foods/Uptown Market
JFK Airport TERMINAL 1
03.2022 - 02.2023
- Directed daily operations, including opening, closing, and managing night shifts to ensure uninterrupted service
- Managed cash flow efficiently, balancing registers during peak and seasonal busy periods
- Resolved escalated customer concerns effectively, boosting satisfaction levels and fostering loyalty
- Utilized translation tools to overcome language barriers, enhancing operational smoothness and inclusivity
- Developed team members through hands-on training and leadership, promoting best practices and operational standards
- Monitored and adjusted workflows to meet changing demands
Customer Service Specialist
Famous Rotisserie & Grill
VALLEY STREAM, NY
07.2018 - 12.2020
- Delivered exceptional customer service promptly and effectively
- Identified and met customer expectations
- Promoted team productivity by encouraging co-workers
- Contributed to the restaurant's reputation for quality and service, ensuring repeat business and customer loyalty
Education
Bachelor of Science - Criminal Justice, Public Administration
Florida International University
Miami, FL05.2012
Skills
- Data Entry and Accuracy
- Proficiency in Microsoft Word and Office Suite
- Team Leadership and Development
- Cost Optimization and Budgeting
- Task Delegation and Workflow Optimization
- Customer Retention Strategies
- Conflict Resolution and Problem Solving
- Dependability and Reliability
Accomplishments
- 2010 Florida International University track and field team captain
- Represented the Jamaica track and field team at the 2001 Under 18 Championships in Bahamas
Timeline
Manager
SSP America
03.2023 - Current
Cashier/Food Service Worker
M&R Air Foods/Uptown Market
03.2022 - 02.2023
Customer Service Specialist
Famous Rotisserie & Grill
07.2018 - 12.2020
Bachelor of Science - Criminal Justice, Public Administration
Florida International University
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