Alain Gillis
West Babylon,USA
Summary
I am a highly enthusiastic and motivated individual dedicated to learning new things and working with a team of all levels in order to stay abreast of all current standards, challenges and practices. I'm a dependable individual seeking opportunity to expand my skills and contribute to company success by being hardworking, ethical and detail-oriented. I have comprehensive experience in customer engagement, product knowledge, and inventory management. I can also display strong interpersonal skills coupled with the ability to handle customer complaints effectively.
Overview
8
8
years of professional experience
Work History
Banking Associate
TD Bank
North Babylon, USA
04.2022 - 04.2024
- Providing customer transactions and delivering legendary customer experience in the store
- Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times
- Services both lobby and drive-thru Customers
- Assisted customers with opening new accounts, processing deposits and withdrawals, and providing account information.
- Provided customer service to clients regarding banking products and services.
Patient Contact Care Specialist
SightMD
Happauge, USA
11.2020 - 03.2022
- Handle a high volume of inbound calls from patients in a professional and positive manner, while driving exceptional, individualized customer service
- Maintained compliance with HIPAA regulations
- Communicated with physicians and medical providers to clarify and facilitate clinical requests
- Assisted clients in understanding their health care benefits and options.
- Maintained accurate records of client interactions, including assessment results, treatment plans, progress notes, reports.
Valet
Parksmart
Hamptons, USA
05.2017 - 08.2021
- Greeted guests upon arrival and provided exceptional customer service
- Retrieved guest vehicles promptly upon request and delivered them safely to pick-up area
- Parked and retrieved customer vehicles in specified areas
- Opened vehicle doors, assisted with unloading luggage
Sales Associate
American Eagle Outfitters
Deer Park, USA
04.2016 - 09.2018
- Organized merchandise & prepared requisitions to replenish merchandise on the sales floor
- Administer Cash Registers by receiving cash and credit card
- Greet and interact with customers while giving an excellent shopping experience
Education
Bachelor of Business Administration -
Pace University
New York, NY05.2026
Associate of Applied Science -
Suffolk County Community College
Selden, NY01-2019
High School Diploma -
Half Hollow Hills West High School
Dix Hills, NY06.2016
Skills
- Bilingual in Creole/French (Reading and Writing)
- Customer Service skills
- Time management
- Problem Solving
- Organization
- Flexibility
- Attention to detail
- Adaptability
- Patience and Empathy
- Teamwork and Collaboration
- Multitasking Capabilities
- Positive Attitude
- Interpersonal Skills
- Strong Work Ethic
- Leadership
- Follow-up skills
- Relationship selling
Awards
- Dean's List, Pace University, 2020 - present
- MVP and Team Captain, Varsity Football, 2016
- Outstanding Achievement, Half Hollow Hills West High School, 2016
Accomplishments
- Dean's list at Pace University 2020
- MVP and Team Captain: Varsity Football 2016
- Outstanding Achievement: 2016 Half Hollow Hills West High School
Timeline
Banking Associate
TD Bank
04.2022 - 04.2024
Patient Contact Care Specialist
SightMD
11.2020 - 03.2022
Valet
Parksmart
05.2017 - 08.2021
Sales Associate
American Eagle Outfitters
04.2016 - 09.2018
Bachelor of Business Administration -
Pace University
Associate of Applied Science -
Suffolk County Community College
High School Diploma -
Half Hollow Hills West High School