Alain Pierre
Sarasota,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Telecom Technician to Natcom Haiti from Viettel
02.2011 - 05.2018
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Responded to service requests during and after business hours.
- Read blueprints and schematics to correctly place equipment.
- Coordinated installation of new users and relocations of existing users.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Performed quality assurance on systems to confirm optimal performance.
Education
Bachelor of Science - Telecommunications Management
Universite Americaine Des Sciences Modernes
Port Au Prince, Haiti12.2009
GED -
Lycee Tertulien Guilbaud Baccalaureate 2
Port De Paix, Haiti06.2006
Skills
- Configuring Equipment
- Educating Customers
- Equipment Safety
- Writing Reports
- Safety Practices
- Safety Awareness
- Work Order Completion
Certification
- Certified Security D & G Classes.
Languages
French
Native or Bilingual
Spanish
Professional Working
Timeline
Telecom Technician to Natcom Haiti from Viettel
02.2011 - 05.2018
Bachelor of Science - Telecommunications Management
Universite Americaine Des Sciences Modernes
GED -
Lycee Tertulien Guilbaud Baccalaureate 2