Alain Zulueta Quesada
Homestead,FL
Summary
Highly-qualified Jeweler with 7 years of experience and advanced technical problem-solving ability. Familiar with contemporary industry practices and customer buying preferences. Skilled collaborator with internal personnel, outside stakeholders and clients alike. Versatile Computer Engineer conversant in all aspects of computer business operation and development. Eager to grow alongside companies' IT needs and technical arsenals. Committed to maintaining maximum uptimes and optimal operational efficiencies through budget-friendly oversight and effective technical expertise.
Overview
8
8
years of professional experience
Work History
Jeweler
Frank Jewel's
09.2017 - 07.2023
- Worked with individual clients to design unique pieces, communicating effectively to establish vision and specifications.
- Fabricated pieces by hand and using specialized equipment.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Maintained equipment in good working order, completing adjustments and repairs to promote longevity.
- Offered clients and employees expertise on repair needs, educating about feasible repairs and potential problems.
- Examined completed products and unmounted gemstones to produce appraisals based on pricing guidelines, market knowledge, stone grades and rarity.
- Completed work with metals such as gold, platinum and silver, as well as wide range of stone types.
- Checked completed jewelry pieces to evaluate quality and made adjustments to align with customer demands.
- Met with customers throughout jewelry making processes to define needs and expectations, discuss budgets, showcase designs and assess satisfaction.
- Conferred with customers about jewelry preferences and sizing requirements to understand needs.
- Developed innovative and attractive jewelry designs and updated current designs by hand or with computer software.
- Supported sales team with accurate service pricing and work descriptions.
- Conducted thorough inspections and cleanings of jewelry items to evaluate expected durability and construction quality.
- Estimated repair costs based on expected labor and materials requirements.
- Delivered fully repaired, resized and polished pieces according to customer requirements while maintaining high satisfaction.
- Returned older pieces to lustrous shine by cleaning, polishing and electroplating.
- Constructed both one-off and mass-produced items with skilled finishing work such as engravings and embossings.
- Performed over 50 skilled jewelry repairs each week.
- Completed accurate measures of customers to produce well-sized pieces proportional to individual dimensions.
- Constructed preliminary models of metal, clay or plaster and formed sample castings in molds.
- Optimized inventory, security and budget controls to keep business operating at streamlined, efficient and cost-effective levels, maintaining average of 100% profit
Network Administrator
Department Of Economy And Provincial Planning
09.2015 - 08.2017
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Monitored system performance and responded to alerts.
- Implemented network security measures to minimize data loss.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Identified and immediately resolved issues with network devices.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Backed up company data to distributed storage centers to avoid massive data loss.
- Verified continuity of computer and telephone system services for users..
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Authored documentation for system configuration and troubleshooting.
- Introduced management tools to create and manage virtual server computing environment.
- Planned annual budgets to fund IT projects and control spending.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Consulted with management to determine scope and priorities of projects and to discuss system capacity and equipment acquisitions.
- Recommended development of plans for systems development and operations.
- Diagnosed and resolved hardware and software issues.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
- Planned and implemented upgrades to system hardware and software.
- Analyzed network traffic and performance metrics to optimize system performance.
- Implemented and maintained virtual private networks.
- Designed and evaluated WAN and LAN connectivity technologies.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Developed and documented network policies, procedures and standards.
- Identified and resolved network congestion issues and bottlenecks.
- Diagnosed and executed resolution for network and server issues.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Performed network security design and integration duties.
- Researched and recommended new technologies and strategies for improving system performance.
- Evaluated software products to determine compatibility with existing systems.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Maximized system availability through development and testing of contingency plans.
- Led server infrastructure development, quality assurance, staging and production systems.
Education
Computer Engineer - Computer Engineering
University of Matanzas Camilo Cienfuegos
Matanzas, Cuba06.2015
Skills
- Business Management
- Design Skills
- Business Recordkeeping
- Customer Service Skills
- Jewelry Repair
- Customer Relations
- Mold Fabrication
- Customer Service Expertise
- Soldering
- Money Handling
- Metalworking
- Production Management
- Sales Expertise
- Price Estimation
- Soldering Experience
- Plating
- Soldering Skills
- Plating
- Technical Support
- Network Repairs and Maintenance
- Performance Improvements
- Network Security Oversight
- Hardware and Software Monitoring
- Experience With Software and Hardware
- IP Addressing and Subnetting
- Network Performance Monitoring
- Performance Monitoring and Optimization
- Application Configuration
- User Support
- Virus Protection
- System Testing
- Hardware Installation
- Team Collaboration
- Software Management
- Network Security
- Disaster Recovery
- New Technology Integration
- User Training
- Data Backup
- PC Diagnostics
- Workstation Maintenance
- VPN Configurations
- Infrastructure Planning
- Firewall Management
- Hardware Knowledge
- Connectivity Resolution
- LAN and WAN Control
- Network Firewall Management
- Network Administration
- Project Management
- Virtual Machine Operation
- System Updates
- Self Motivation
- Cloud Management
Study and keep up to date with technologies, read and play sports
I like to learn about new technologies and how they can benefit us in all aspects of daily life. I like soccer, volleyball, table tennis, chess, professional car racing and reading books about personal growth and adventures.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Jeweler
Frank Jewel's
09.2017 - 07.2023
Network Administrator
Department Of Economy And Provincial Planning
09.2015 - 08.2017
Computer Engineer - Computer Engineering
University of Matanzas Camilo Cienfuegos
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