Alaina Arreola Rodriguez
2615 S Freemont Lane,UT
Summary
Dynamic professional with a proven track record at Amazon SUT2, excelling in customer service and problem-solving. Known for fostering teamwork and collaboration, I effectively managed customer accounts as a Collections Agent at Check City, ensuring timely payments while demonstrating critical thinking and a friendly, positive attitude.
Overview
2
2
years of professional experience
Work History
Inbound
Amazon SUT2
American Fork, UT
10.2025 - 02.2026
- Cultivated a proactive approach to responsibilities, ensuring high standards of performance and reliability.
- Executed tasks efficiently in rapidly changing environments, contributing to overall team success.
- Excelled in both autonomous task execution and cooperative team efforts, contributing to a productive work environment.
- Showcased agility in learning and flexibility in responding to changing situations.
Collections Agent
Check City
Lindon, UT
10.2024 - 12.2024
- Managed customer accounts to ensure timely payments and minimize outstanding balances.
- Communicated effectively with clients regarding payment options and account status updates.
- Resolved disputes by negotiating payment arrangements and addressing client concerns promptly.
- Utilized CRM software to track account activity and maintain accurate records of interactions.
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
Outbound
Amazon DUT2
American Fork, UT
09.2023 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma -
Independence High School
Provo, UTSkills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Dependable and responsible
Critical thinking
Organizational skills
Active listening
Decision-making
Problem resolution
Languages
Spanish
Full Professional
Timeline
Inbound
Amazon SUT2
10.2025 - 02.2026
Collections Agent
Check City
10.2024 - 12.2024
Outbound
Amazon DUT2
09.2023 - 01.2024
High School Diploma -
Independence High School