Summary
Overview
Work History
Education
Skills
Timeline
Generic
Alaina Berkshire

Alaina Berkshire

Kalkaska,MI

Summary

Adaptable professional with a solid background in customer service and tutoring. Known for attention to detail and dependability, with experience training staff and resolving customer issues effectively.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

McLean's Hardware
Kalkaska, MI
03.2022 - Current
  • Assisted customers with product inquiries and provided expert recommendations on hardware solutions.
  • Processed transactions accurately,
  • Resolved customer complaints promptly, enhancing overall satisfaction.
  • Maintained inventory accuracy by conducting regular stock checks and filling inventory.
  • Maintained an organized, spotless and sanitary environment for customers and fellow employees.
  • Trained new staff on customer service protocols and store procedures to promote consistency in service quality.
  • Developed rapport with customers through active listening skills.
  • Exhibited high energy and professionalism when dealing with customers, and staff.

Tutor

09.2019 - 05.2024
  • Assisted students with homework, reinforcing concepts and improving comprehension skills.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

Babysitter

08.2019 - 03.2022
  • Supervised children in safe environments, ensuring adherence to routines and schedules.
  • Developed engaging activities to promote learning and creativity among children.
  • Adapted quickly to changing needs of children, ensuring comfort and emotional support.
  • Prepared healthy, age-appropriate snacks and meals.
  • Assisted children with homework, providing guidance to enhance understanding of subjects.
  • Played games, worked on puzzles, and read books to young children.

Education

Bachelor of Science - Nursing

Ferris State University
Big Rapids, MI
05-2028

High School Diploma -

Kalkaska High School
Kalkaska, MI
05-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Adaptability/Flexibility
  • Team Player
  • Attention to Detail
  • Drive for Continuous Growth
  • Dependable

Timeline

Customer Service Representative

McLean's Hardware
03.2022 - Current

Tutor

09.2019 - 05.2024

Babysitter

08.2019 - 03.2022

Bachelor of Science - Nursing

Ferris State University

High School Diploma -

Kalkaska High School