Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Alaina Caulder

Ridgeville,SC

Summary

Dynamic Office Manager with a proven track record at Carolina Concrete & Construction, excelling in customer service and office administration. Expert in account reconciliation and vendor management, I enhanced operational efficiency and improved client satisfaction through effective communication and strategic problem-solving. Committed to fostering a productive work environment and driving process improvements.

Overview

11
11
years of professional experience

Work History

Office Manager

Carolina Concrete & Construction
08.2024 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.

Operations Manager/Head of Logistics

Carolina Foundations
02.2014 - 06.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.

Education

Associate of Science - Paralegal Studies

South University Savannah
GA

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Scheduling and calendar management
  • Billing
  • Account reconciliation

Timeline

Office Manager

Carolina Concrete & Construction
08.2024 - Current

Operations Manager/Head of Logistics

Carolina Foundations
02.2014 - 06.2024

Associate of Science - Paralegal Studies

South University Savannah

Similar Profiles

CREATE PROFILE
Alaina Caulder