Alaina Courter
Trenton,GA
Summary
Resourceful and dedicated person with 3 years of experience as a customer service representative and assistant manager in the food service industry and 2 years of experience in the medical tubing industry. Proven track record in team leadership and operational efficiency, overseeing shifts and managing staff while ensuring high-quality customer service. Skilled in time management, communication, and problem-solving, with a commitment to maintaining productivity and workflow in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Tubing Inspector
Teleflex Medical OEM
02.2024 - Current
- Increased customer satisfaction with high-quality end products, achieved through meticulous attention to detail in all stages of the finishing process.
- Troubleshot issues with equipment or processes, ensuring minimal downtime and maintaining production targets.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Improved quality assurance procedures to minimize errors and increase effectiveness of inspections.
- Reduced the frequency of defects by closely monitoring production processes and identifying areas for improvement.
- Managed multiple concurrent projects successfully while adhering strictly to deadlines.
Finishing Tech
Integer
10.2022 - 11.2023
- Performed comprehensive investigations into client complaints regarding finished products, resolving issues promptly to maintain strong client relationships.
- Enhanced production efficiency through regular equipment maintenance and calibration for optimal performance.
- Demonstrated adaptability by quickly learning new technologies and tools as they emerged in the industry.
- Delivered timely completion of projects by efficiently managing tasks within deadlines while maintaining exceptional quality standards.
- Maintained a safe work environment by adhering to safety guidelines and promptly addressing potential hazards.
- Reduced waste by implementing sustainable practices in material usage and disposal during the finishing process.
Assistant Manager
Dominos's Pizza
08.2019 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Dade County High School
Skills
- Customer service abilities
- Store opening and closing
- Multitasking
- Computer skills
- Organization and time management
- Problem-solving
Timeline
Tubing Inspector
Teleflex Medical OEM
02.2024 - Current
Finishing Tech
Integer
10.2022 - 11.2023
Assistant Manager
Dominos's Pizza
08.2019 - 08.2022
Dade County High School
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