Alaina Donato
Lake Worth,FL
Summary
Seasoned and dynamic professional with over 8 years of dedicated experience in the vibrant realm of the restaurant industry. Adept at crafting comprehensive training manuals, I have played an instrumental role in the successful launch of 13 new stores, lending my expertise to train and guide hundreds of new team members. Proficient in overseeing the entire opening process, I bring a wealth of knowledge and a proven track record of driving operational excellence and fostering a culture of exceptional service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Tin Roof LLC
08.2023 - Current
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Bartender Shift Manager
Pompano Beach Brewing
03.2021 - Current
- Expertise in creating and maintaining an exceptional guest experience through attentive service and personalized interactions.
- Skilled in resolving guest concerns promptly and professionally, ensuring customer satisfaction.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Kept bar presentable and well-stocked to meet all customer needs.
Key Employee
World Of Beer
01.2018 - 06.2021
- Processed orders on computerized Point of Sale system, Aloha
- Demonstrated ability to lead, motivate, and mentor teams to achieve operational excellence.
- Proven track record of effectively delegating tasks and responsibilities while fostering a collaborative and positive work environment.
- Promoted products to customers to enhance bill totals with high-profit items
- Balanced daily registers and generated sales reports to support financial and administrative objectives
Global Opening Coordinator
World Of Beer
09.2017 - 05.2021
- Trained all new staff on appropriate company procedures, as well as all educational material
- Troubleshoot issues that arise during opening of new stores
- Met with product representatives to place initial store opening orders and maintain proper product levels
- Guided and supported over 40 staff members to consistently achieve team and personal goals
- Delegated tasks to specific employees based on individual knowledge and strengths
- Successfully opened 13 new taverns in the U.S. and China
Product Manager
World Of Beer
03.2016 - 05.2020
- Modernized products based on consumer feedback and market analysis to increase sales and expand product offering
- Met with representatives to negotiate product costs and placements
- Directed market planning and research to identify new business opportunities
- Lowered product costs by over 20%
- Created product promotion plans and marketing initiatives to increase brand awareness
- Worked closely with product inventory to ensure reaching our highest profitability
Education
Bachelor of Arts - Communications
University At Buffalo
Buffalo, NY2011
Skills
- Budgeting
- Fast learner
- Highly capable of managing multiple projects
- Market intelligence
- Sales tracking
- Rapport and relationship building
- Team leadership expertise
- Training and development background
- Customer Retention
- Budget Control
- Inventory Control
- Vendor Relationship Management
Certification
Hospitality & Tourism Management
FAU Online
Timeline
Assistant General Manager
Tin Roof LLC
08.2023 - Current
Bartender Shift Manager
Pompano Beach Brewing
03.2021 - Current
Key Employee
World Of Beer
01.2018 - 06.2021
Global Opening Coordinator
World Of Beer
09.2017 - 05.2021
Product Manager
World Of Beer
03.2016 - 05.2020
Bachelor of Arts - Communications
University At Buffalo
Hospitality & Tourism Management
FAU Online
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