Alaina Donato
Lake Worth,FL
Summary
Focused and driven sales management professional offering over 8 years of experience in relationship building, account retention and profit channel growth. Self-motivated leader with expertise in expanding network connections, introducing products and educating clients. Skilled in implementing pricing strategies, developing territories and revealing customer needs to deliver solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Regional Training Manager
Tin Roof
05.2024 - 10.2024
- Implemented a comprehensive train-the-trainer program, further expanding in-house expertise and capabilities.
- Evaluated the effectiveness of existing training methods, making necessary adjustments to optimize results.
- Provided coaching and mentoring to aspiring managers, fostering a supportive learning environment.
- Facilitated open communication between management and employees during team-building exercises, fostering increased collaboration across departments.
Assistant General Manager
Tin Roof
08.2023 - 05.2024
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Bartender Shift Manager
Pompano Beach Brewing
04.2021 - 08.2023
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
Bartender Shift Manager
World Of Beer
Coconut Creek, FL
05.2020 - 05.2021
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Kept bar presentable and well-stocked to meet all customer needs.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Global Opening Coordinator
World Of Beer
Tampa, FL
09.2017 - 05.2020
- Trained all new staff on appropriate company procedures, as well as all educational material
- Troubleshoot issues that arise during opening of new stores
- Meeting with product representatives to place initial store opening orders
- Guided and supported over 40 staff members to consistently achieve team and personal goals
- Delegated tasks to specific employees based on individual knowledge and strengths
- Successfully opened 9 new taverns in the U.S. and China
Product Manager/Key Manager
World Of Beer
Tampa, FL
03.2016 - 05.2020
- Modernized products based on consumer feedback and market analysis to increase sales and expand product offering
- Met with representatives to negotiate product costs and placements
- Directed market planning and research to identify new business opportunities
- Lowered product costs by over 20%
- Created product promotion plans and marketing initiatives to increase brand awareness
- Worked closely with product inventory to ensure reaching our highest profitability
Education
Bachelor of Arts - Communications
University At Buffalo
Buffalo, NY2011
Skills
- Budgeting
- Fast learner
- Highly capable of managing multiple projects
- Market intelligence
- Sales tracking
- Rapport and relationship building
- Coaching and Mentoring
- Training Program Development
Certification
Hospitality & Tourism Management
FAU Online
Accomplishments
Founded and developed a popular Bills Backer bar from the ground up, securing national website listings and managing social media to drive customer engagement. Successfully grew the bar into a weekly destination for patrons, establishing a loyal customer base and building strong relationships. Increased annual sales by over $65,000 through strategic marketing and community-building efforts
Timeline
Regional Training Manager
Tin Roof
05.2024 - 10.2024
Assistant General Manager
Tin Roof
08.2023 - 05.2024
Bartender Shift Manager
Pompano Beach Brewing
04.2021 - 08.2023
Bartender Shift Manager
World Of Beer
05.2020 - 05.2021
Global Opening Coordinator
World Of Beer
09.2017 - 05.2020
Product Manager/Key Manager
World Of Beer
03.2016 - 05.2020
Bachelor of Arts - Communications
University At Buffalo