Alaina Figueroa
Bolingbrook,IL
Summary
Professional with a strong background in providing exceptional service and support in customer focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem solving, and multitasking in fast paced settings.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Crunch Fitness
Bolingbrook, IL
09.2025 - Current
- Delivered exceptional customer service, addressing member inquiries and resolving issues efficiently.
- Assisted in onboarding new members, ensuring a positive first experience with club facilities and services.
- Conducted membership renewals and upgrades, improving member retention through effective communication.
- Collaborated with team to maintain cleanliness and organization of fitness areas, enhancing overall member satisfaction.
- Educated members on fitness programs and club offerings, fostering engagement and participation in community events.
Supervisor
Bd’s Mongolian Grill
IL
01.2021 - 07.2025
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Executed comprehensive staff recruitment, training, and evaluation processes to ensure operational efficiency.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Bartender/Server
Bd’s Mongolian Grill
Bolingbrook, IL
11.2019 - 07.2025
- Prepared and served beverages in a fast paced environment, ensuring customer satisfaction.
- Built strong customer relationships through personalized service and product recommendations.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
Diploma in Esthetics - Esthetics
Universal Spa Training Academy, Inc.
Downers Grove, IL08.2024
High School Diploma -
Bolingbrook Highschool
Bolingbrook06.2019
Skills
Customer interaction
Strong teamwork
Cleaning and sanitizing
Strong work ethic
Exceptional customer service
Time management
Certifications
- 5 Day Accelerated Aesthetics Including Medical - Aesthetics Exposed by Terri Wojak - 2024
- Barbicide Certified - 2024
- Avanced Aesthetics Class Certificate of Proficiency - Executive Director of Education Felicia Tyler- 2024
Timeline
Member Service Representative
Crunch Fitness
09.2025 - Current
Supervisor
Bd’s Mongolian Grill
01.2021 - 07.2025
Bartender/Server
Bd’s Mongolian Grill
11.2019 - 07.2025
High School Diploma -
Bolingbrook Highschool
Diploma in Esthetics - Esthetics
Universal Spa Training Academy, Inc.