Alaina Gephardt
Albuquerque,NM
Summary
Motivated and dependable professional with experience as an office assistant and a strong background in customer service. Skilled in communication, organization, and multitasking, with a positive attitude and a willingness to learn quickly. Eager to provide excellent service in a fast-paced restaurant environment.
Overview
2
2
years of professional experience
Work History
Office Assistant
Project ECHO
Albuquerque, NM
09.2025 - Current
- Assisted in managing office supplies
- Provided administrative support by organizing files and maintaining documentation accuracy.
- Responded to inquiries and directed visitors, enhancing customer service experience.
- Engaged in training sessions to enhance skills in office management tools and best practices.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Processed incoming and outgoing mail and packages according to established procedures.
- Kept office supplies well organized
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Contributed to project success by assisting compilation
Cashier Clerk
City Of Farmington
Farmington, NM
05.2024 - 09.2024
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Conflict resolution
- Enhanced Problem solving abilities
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Supported promotional activities by informing customers about special offers and events.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Piedra Vista High School
Farmington, NMSkills
- Customer service
- Positive attitude
- Time management
- Multi-tasking
- Managing High Stress Environments
- Problem solving abilities
- Conflict resolution
- Highly Motivated
- Willing to learn
- Flexible
Timeline
Office Assistant
Project ECHO
09.2025 - Current
Cashier Clerk
City Of Farmington
05.2024 - 09.2024
High School Diploma -
Piedra Vista High School